Operations Project Manager

Role Summary

This position serves as the operational backbone of a fast-moving online education company specializing in digital products and AI-focused growth programs for entrepreneurs. Working within a lean, remote, and highly automated team, the successful candidate will be responsible for keeping all operational cogs turning by converting high-level marketing and campaign strategies into clear, actionable project plans, managing team deadlines, maintaining backend technology, and ensuring every project and launch executes flawlessly on schedule.

Key Details

Employment Type: Full-time contractor
Seniority Level: Mid-to-Senior level (3+ years experience)
Location: Remote (South Africa preferred, open globally; must have significant working-hours overlap with Eastern Time)
Working Hours: Full-time with required overlap with Eastern Time (Canada)
Start Date: Target mid-August 2026

Role Responsibilities

Project Management and Team Coordination

Own Notion as the operational hub of the company: build project plans, set up trackers, assign tasks, and keep every active project visible and on schedule.
Run the operating rhythm of the team: know what every team member is working on, follow up on deadlines, and flag blockers before they become problems.
Translate campaign plans from leadership into executable project plans featuring clear tasks, owners, and target dates.

Email Marketing Operations (Kit)

Oversee the email platform (Kit, formerly ConvertKit), maintaining full quality control over sequences, broadcasts, tagging, and automations.
Serve as the oversight layer ensuring no email marketing assets go out wrong, late, or broken (noting hands-on Kit builds may be shared with an internal AI specialist).

Tech Stack and Systems

Understand and manage backend technology, including Kit, Notion, ThriveCart (checkout platform), Teachery (course platform), Zapier, and other software tools.
Build and maintain backend databases and trackers, including a business metrics dashboard in Notion that pulls in data across the business and remains continuously updated.
Troubleshoot tech issues independently when tools break or fail to sync with each other.

Joint Venture (JV) Partnership Management

Manage all logistics for JV partnerships, including guest teaching swaps, partner webinars, and software partnerships.
Ensure partners receive all required materials on time, including links, swipe copy, assets, calendar invites, and organized information folders.
Track every partnership from initial agreement through execution and post-campaign follow-up.

Customer Support Backup Layer

Provide managerial support to a part-time customer support specialist by assisting with judgment calls, escalations, failed payment follow-ups, and process questions to prevent them from landing on executive leadership.
Help document decision-making processes and policies, including building these into AI tools for support team usage.

AI-Powered Operations

Use Claude daily as a core operational tool for drafting, organizing, building systems, processing information, and automating repetitive work.
Help maintain and continuously improve the company’s AI infrastructure for operational workflows.
Default to asking "can AI do this faster?" prior to executing any process manually.

Required Skills & Experience (Hard Skills)

Experience: 3+ years in an operations, Online Business Manager (OBM), project management, administrative, or similar operational role.
Online Business Background: Prior experience working within an online business environment (courses, coaching, digital products, or agency) is preferred.
Email Marketing Platforms: Hands-on experience with email platforms (Kit/ConvertKit preferred; ActiveCampaign, MailerLite, or similar acceptable).
Notion Mastery: Advanced Notion skills, including databases, relations, and building systems completely from scratch.
AI Tool Proficiency: Demonstrated daily use of AI tools (Claude preferred) in an operational context, with the ability to show real-world execution examples.
Team Project Management: Experience managing projects across a small remote team.
Language Skills: Extremely strong, fluent English (written and verbal).
Nice-to-Have Technical & Data Skills:
- Familiarity with the online course/creator economy (launches, webinars, evergreen funnels, affiliate and JV partnerships).
- Experience with checkout platforms (ThriveCart or similar), course platforms (Teachery), and Zapier/automation tools.
- Experience supporting or managing a customer support function.
- Data skills, including building dashboards, tracking KPIs, and keeping metrics clean.

Key Attributes (Soft Skills)

Extremely Detail-Oriented: Non-negotiable focus on accuracy; catches small errors before they happen to prevent broken funnels, missed launch dates, and lost revenue.
Hyper-Organized: Enjoys building systems and is naturally bothered by loose ends.
Proactive Chaser: Follows up without being prompted; prefers to over-communicate regarding deadlines rather than letting them slip quietly.
Tech-Savvy & Independent: Learns new platforms rapidly and can independently solve backend sync or integration issues without waiting for assistance.
AI-Fluent: Actively leverages AI to complete a large share of execution, acting as a skilled operator directing the tools.
Clear, Fast Communicator: Excels at async-first, written communication that is concise, clear, and actionable.
Calm Under Pressure: Able to stay organized and calm while managing multiple overlapping moving pieces, such as launches, partnerships, and product builds simultaneously.

What This Role Is NOT

Not a marketing strategist role: Strategy is dictated by leadership.
Not a content creation role: Does not involve copywriting, design, or social media content creation.
Not a passive task-taker role: Requires an operator who actively runs the machine, rather than someone who waits for instructions.

Why This Role

This position offers direct operational control within a lean, fast-moving online business running on modern AI infrastructure. Rather than dealing with slow corporate bureaucracy, you will act as the crucial operator holding the entire system together—managing launches, building Notion architectures, directing AI tools, and ensuring high-impact campaigns move seamlessly from concept to execution.

Operations Project Manager - Bonham-Carter - 20388