Starting hourly: $18.50 - $19.00 per hour

Napa Valley Physical Therapy Center, a member of Therapy Partners Group, has been the premier provider for outpatient orthopedics serving Napa County and surrounding communities since 1952. We are known for providing the highest quality individualized care for our patients and our team of highly skilled physical therapists who are passionate about helping patients achieve their goals.

Currently, we are looking for a full time Physical Therapy Technician/Patient Care Coordinator for our Claremont Way location in Napa.

Schedule: Monday - Friday 7:00am - 4:00pm

PHYSICAL THERAPY TECHNICIAN
PRINCIPAL ACCOUNTABILITIES

Prepares treatment room for patient by following prescribed procedures and protocols.
Prepares patients for physical therapy treatment by welcoming, comforting, providing and/or assisting patient into physical therapy apparel (shorts, gowns, etc.)
Does laundry, maintaining an ample supply of clean linens.
Under direct supervision of and with co-signature by, records daily notes.
Provides information to patients by answering questions and requests.
Helps treat patients by applying ice or heat packs, helping patients onto exercise equipment, monitoring motion; tracking walking time and distance; performing prescribed exercises and strengthening techniques as requested by PT.
Educates patients by demonstrating proper use of equipment and exercise routines.
Maintains patient confidence and protects operations by keeping information confidential.
Maintains safe and clean working environment by complying with procedures, rules, and regulations.
Provides equipment and supplies by sterilizing and delivering equipment and supplies to treatment area; positioning equipment for therapist access; positioning patient on equipment.
Ensures operation of physical therapy equipment by completing preventive maintenance requirements.
Maintains physical therapy supplies inventory by checking stock to determine inventory level; anticipating needed supplies and communicating to person in charge or ordering.
Enhances physical therapy department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments, is a team player.
Collects garbage at the end of each working day.
Reports any issues needing resolution to Physical Therapists.
Proactively answers incoming phone calls before they route to voicemail; triages each call to ensure a five-star patient experience by appropriately assisting with appointment cancellations or reschedules, completing intake forms, or taking detailed messages for the Therapist or PCC as needed.
Assists with scheduling appointments for patients within the clinic to ensure efficient and timely access to care.
Assists in collecting 100% of co-pays/deductibles and payments prior to patient being seen by provider per established policies and procedures.
Assists in scheduling new evaluations accurately and in alignment with clinic protocols.
During uncovered hours at front desk, occasionally provides support with focus on checking in patients, collecting co-pays, answering and triaging phone calls, and scheduling patients appropriately.
Other duties as assigned.

PATIENT CARE COORDINATOR
ESSENTIAL POSITION DUTIES
• Greets warmly and maintains a friendly, welcoming relationship with all patient care coordinators, and any external connections.
• Clearly communicates with all staff, including clinical and corporate employees, in a friendly and courteous manner
• Responsible for answering phones and greeting patients with the utmost professionalism and care in a timely manner and returning VMs same day received. Will maintain higher than 85% answer call rate.
• Participates in and adheres to, as required, the HIPAA Policies and Procedures of Therapy Partner Group • Escalates patient issues and concerns, as needed, to local Clinical leadership and Regional Front Office management.
• Scheduling patient’s initial evaluations and follow up visits through plan of care

MINIMUM POSITION REQUIREMENTS
Knowledge, Skills and Abilities

Thorough knowledge of Microsoft Office; Raintree PMS experience is a +Plus
Possess strong customer service skills
Ability to maintain confidential documents
Must be organized and able to manage multiple priorities
Ability to communicate complex information in a well thought-out easily understood manner, both orally and in writing in a variety of settings and styles
Ability to communicate in an honest, direct and professional manner, relating well to others to build rapport and effective relationships.
Ability to demonstrate active listening by asking clarifying questions, identify and share relevant information and solicit feedback from others and give and receives feedback objectively.
Must be able to identify and problem solve
Possess strong team player attributes
Ability to multi-task responsibilities while maintaining a positive and friendly atmosphere with the patients near by
Thorough knowledge of Microsoft Office
Strong Customer Service Skills
Ability to maintain confidential documents.
Ability to organize and manage multiple priorities.
Ability to communicate complex information in a well thought-out easily understood manner, both orally and in writing in a variety of settings and styles.
Ability to communicate in an honest, direct, and professional manner, relating well to others to build rapport and effective relationships.
Ability to demonstrate active listening by asking clarifying questions, identify and share relevant information and solicit feedback from others and give and receives feedback objectively.
Ability to identify and problem solve.
Strong team player

Education and Experience
Education: High School diploma or equivalent. College degree in a related health field preferred.

Experience: Prior experience in customer service.

Physical Requirements and Working Conditions
Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and present reports.

Physical Therapy Technician/Patient Care Coordinator - Full Time