______________________________________________________________________

Role: Patient Care Coordinator
Priority Location: South Africa, Latin America & Philippines
Working Hours: 8AM - 5PM (EST) Mon - Fri
Salary Range: $1,500 - $2,000 USD per month (The final offer is at the client’s discretion and depends on the candidate’s interview result, skills, and experience.)
Type of contract: Independent Contractor
Type of job: Remote

Mission For This Role:

We are seeking a dedicated Patient Care Coordinator to ensure our members receive prompt, attentive support. This role is essential to maintaining the white-glove service our patients expect from the company. The critical requirement is guaranteed availability and rapid response when messages come in. Every patient message must receive a response within 5 minutes. You will have full authority to handle most patient requests independently, with clear escalation protocols for urgent medical matters.

Important: This must be your only employment. We require someone who is fully rested, alert, and dedicated exclusively to this role during coverage hours. This is not suitable for someone juggling multiple jobs or gig work.

Key Responsibilities:

Monitor all patient communication channels during coverage hours
Respond to every patient message within 5 minutes
Assess urgency of patient inquiries and follow established escalation protocols
Handle routine patient requests independently (scheduling, general questions, information requests)
Escalate urgent medical concerns to the on-call physician as needed
Perform care coordination tasks when appropriate (appointment scheduling, follow-ups)
Document all patient interactions and handoff relevant information to the daytime team
Maintain detailed logs of escalations and after-hours activity

Qualifications & Skills:

Required

3+ years of customer service experience, preferably in a high-touch environment
Excellent written and verbal communication skills
Proven reliability and dependability
Ability to remain calm and professional in urgent situations
Strong judgment for assessing urgency and making escalation decisions
Reliable internet connection and quiet workspace for remote work
Comfortable working weekends & holidays

Preferred

Healthcare or medical office experience
Familiarity with Electronic Medical Record (EMR) systems
Experience in concierge or premium customer service environments

Performance Expectations:

5-minute response time to all patient messages - this is non-negotiable
100% availability during scheduled coverage hours
Accurate triage and appropriate escalation of urgent matters
Clear, professional, and compassionate communication with all patients

Ideal Candidate:

This role is perfect for someone who:

Prefers non-traditional working hours and thrives during evenings/nights
Values stability and is looking for a dedicated, exclusive role
Is naturally attentive and responsive, even during quieter periods
Takes pride in being the reliable point of contact when others are unavailable
Understands that consistent availability is more valuable than high volume

Exclusivity Requirement:

This position requires that we be your sole employer. We are not looking for someone who is managing multiple jobs, freelance work, or gig employment alongside this role.

Why? Our patients deserve someone who is fully present, well-rested, and able to respond within minutes at any point during coverage hours. Divided attention compromises the quality of care we promise our members.

If you are seeking a focused role with predictable compensation where your primary job is to be available and responsive, this position is designed for you.

What We Provide:

Comprehensive training on our systems, protocols, and escalation procedures
Clear escalation guide and on-call physician support for urgent matters
Consistent monthly compensation
Supportive team environment with daytime coordinators for seamless handoffs

Patient Care Coordinator - 62853284932