Description: Production Support

Primary Skill Unix SQL
Secondary Skill Avaloq

1 JobGroup Overview

Member of the Production Service team to support systems used by International Wealth Management Division IWM
Engage in incident problem and change management for IWM systems
Ensure requests from front To back users supporting IWM business are dealt with effectively and efficiently
Identify cause of system issues and provide remedy work around for affected users as well as to escalate the problem to vendor development team
Excellent communication skills at all levels with the ability to present information in a professional and mature manner
Good knowledge of Avaloq Banking System is a plus

2 Responsibilities

Provide daily application support and system support to IWM business on shift 7am 4pm 9am 6pm on call support and manning the IWM IT Helpdesk
Maintain high performance and availability of production environment
Monitor critical components of the system and troubleshoot problem areas
Liaise with users to ensure production incidents are resolved on a timely basis and that remedial actions are taken
Coordinate with infrastructure team development team and vendors on system upgrade release management and change implementation
Manage and keep track of production issues follow up incident postmortem to mitigate root cause
Work closely with development team members to provide UAT support and handle production rollout for both BAU changes and projects
Work closely with regional IT teams cross IT BUs to maintain effective upstream downstream processing
Participate in business continuity planning and exercises
Participatevsupport in regional and or global projects

3 Requirements indicate mandatory or and preferred Education Required

University graduate with minimum 3 years of application support experience in application support role in banking environment financial institution
Experience in supporting Wealth Management system Order Management system Execution Management System
Hands on experience in Oracle 19c MSSQL UNIX and Windows operating environments
Ability to multitask and prioritize under pressure
Excellent analytical and problemsolving skills
Willing to learn and able to adapt to different technologies
Selfmotivated responsible and reliable team player
Hands on experience in either Avaloq Margin Man or AWS
Strong experience of working with Unix based applications ability to write scripts and work on automation
Experience with job scheduling systems ideally Autosys

Preferred

Completed Avaloq Certification training
ITIL v3 or similar qualifications
Knowledge of market data and financial models will be advantage
Practical understanding of FIX protocol
Understanding on cloud operations microservices python perl and excel skill
Communicates well across all levels
Demonstrate basic financial understanding in FXMM Equity Derivatives and associated front to back operational workflow

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the Tech Aalto Privacy Policy, a copy of which is published at Tech Aalto’s website (https://www.techaalto.com/privacy/)
Confidentiality is assured, and only shortlisted candidates will be notified for interviews.