Fixed-term contract (6 months, pre-hire track) – Based in Paris 9th (St Lazare)

Bilingual German Customer Advisor

If you're looking to continue growing your career within a luxury environment, with one of the most globally recognized brands, and you're passionate about customer care — this is the role for you!

For this role, you are a native or bilingual Italian speaker — and fluent in French OR English (C1 level).

Contract details

Fixed-term contract, 35h30/week, 6-month duration – based in Paris 12th
Working days: Monday to Saturday, with one day off during the week (1 Saturday worked out of every 2 or 3)
Shift schedules: 8am–4pm; 9:45am–5:45pm; 11am–7pm; 1pm–8pm (rotating according to schedule)
Salary: 32-33.000€ in fix reaching up to 41000€ in bonus

Our client's European e-commerce operations manage the online distribution of their products across 17 European countries, as well as customer service for their European stores. The team currently numbers over 70 people.

Within the e-retail Division, you'll join one of the front-office teams, a group of 50 customer relations enthusiasts, operating on two levels:

End-to-end management of relationships with European e-commerce customers
Single point of contact for end customers wishing to reach the boutiques

Your mission?

As an ambassador of the Maison, you will be fully dedicated to the satisfaction of the Maison's end customers, whether e-commerce or retail. In a back-office role within a Call Centre, you'll respond to emails, calls, and chat in Italian and/or English and/or French.

You'll join a multicultural team responsible for Central European countries (Italy). Our human-scale environment fosters close, hands-on management, built on collaborative work, team spirit, and mutual support.

What will your day-to-day look like?

In a multilingual, multi-tasking environment, you'll be the primary point of contact for our customers. Your main responsibilities will include:

1/ End-to-end management of relationships with our European e-commerce customers

Receive, review, validate, and follow up on European e-commerce orders through to delivery
Interact by phone, email, and chat with e-commerce customers, advising them and developing sales
Make outbound calls to proactively engage with certain Maison clients, in a spirit of service
Proactively suggest improvements to the e-commerce customer experience

2/ Single point of contact for end customers wishing to reach European stores

Handle inbound calls for stores:
Assist customers contacting our stores, guiding them to ensure a smooth, high-quality, omnichannel experience
Act as the guarantor of the quality of the relationship with both our customers and our stores, as the primary point of contact, always in a spirit of service
Provide customers with high-quality product information (features, availability, reservations, etc.) or any other useful information, communicate on procedures (purchases, returns, exchanges), and follow up with the relevant store

Is this role right for you?

Empathetic and caring, you have a strong sense of service and put the customer at the heart of everything you do. Skilled at tailoring your approach, you have strong interpersonal skills and excellent verbal and written communication in German and English.
Assertive, with strong analytical skills, autonomy, excellent stress management (handling disputes), and a sharp sense of priorities.
You're comfortable and agile with office/IT tools.
You enjoy teamwork and are recognized as an excellent team player.
You have experience in hospitality, retail, or e-commerce, and/or a background in these fields. Experience dealing directly with a demanding, international clientele would be an asset
You want to have an international experience in Paris, within on of the most recognised brands around the world

Customer Service - Luxury - Italian