Director of Rooms

Luxury Resort Leadership Opportunity

New Recruits International is partnering with a highly regarded luxury hospitality operator to recruit an experienced Director of Rooms.

This is an outstanding opportunity for a dynamic hospitality professional who is passionate about guest experience, operational excellence, team development, and driving performance across a luxury resort environment. The successful candidate will become a key member of the senior leadership team and play a vital role in shaping the overall guest journey.

The Role

As Director of Rooms, you will provide leadership across the entire Rooms Division, ensuring exceptional standards are consistently delivered while maximizing guest satisfaction, colleague engagement, and financial performance.

You will oversee key operational departments including:

Front Office & Guest Services
Guest Relations
Concierge Services
Housekeeping
Laundry Operations
Spa Operations and guest-facing amenities

This role requires a visible leader who can balance strategic planning with hands-on operational management.

Key Responsibilities

Lead and inspire multiple guest-facing departments.
Deliver exceptional service standards throughout the guest journey.
Develop and implement operational strategies that enhance efficiency and guest satisfaction.
Manage departmental budgets, forecasts, payroll, and operating expenses.
Analyse performance metrics and identify opportunities for improvement.
Ensure staffing levels and resources are aligned with business demands.
Drive employee engagement, coaching, training, and succession planning.
Monitor guest feedback and implement service improvements.
Partner with senior leadership to achieve overall business objectives.
Recruit, develop, and retain high-performing team members.
Maintain compliance with company policies, safety procedures, and operational standards.

Ideal Candidate

We are seeking an experienced hospitality leader with:

Previous leadership experience within Rooms Division operations.
A strong background in Guest Services, Front Office, Housekeeping, or Resort Operations.
Experience working within luxury hotels or resorts.
Proven ability to lead large teams and multiple departments.
Strong financial management and budgeting skills.
Advanced problem-solving and decision-making abilities.
A passion for delivering world-class guest experiences.
Excellent communication and relationship-building skills.
The ability to thrive in a fast-paced operational environment.
Experience managing service standards while maintaining commercial performance.

Preferred Experience

Candidates with experience in any of the following areas will be viewed favourably:

Luxury resort operations
Rooms Division leadership
Guest experience management
Housekeeping leadership
Front Office management
Concierge services
Spa operations oversight
Multi-department hospitality management

Benefits

The successful candidate will receive a comprehensive expatriate package including:

Performance-based annual bonus opportunity
Housing allowance
Annual return airfare benefits for employee and qualifying dependents
Education assistance for eligible children
Gas allowance
Laundry allowance
Additional lifestyle and family support benefits

What Makes This Opportunity Different?

This role offers the chance to join a luxury hospitality operation where guest experience is at the heart of everything. You will have the autonomy to influence operational performance, develop exceptional teams, and contribute directly to the success of a high-end resort environment.

Target Start Date

October 2026

The Next Steps?

Interested? Simply apply with your CV/Resume, and the New Recruits team will reach out for a confidential pre‑screening discussion. We will explore your background, your culinary philosophy, and your aspirations to ensure the ideal match. Interviews will be conducted via MS Teams.

About New Recruits International Ltd.

Founded in 2020, our agency specialises in recruiting elite talent across construction, engineering, hospitality, and corporate support throughout the Caribbean and the Americas. We are driven by passion, quality, integrity, collaboration, and discretion, consistently matching exceptional professionals with world‑class opportunities.