[ Position ]
Mechanical Service Engineer

[ Summary ]
The Service Engineer is primarily responsible for the repair, installation, and troubleshooting of high-precision machine tools and accessories. In addition to field technical support, this position supports the sales department by providing technical product information, running product demonstrations, and offering recommendations to customers. The ideal candidate has practical maintenance experience with machinery in a manufacturing plant or a degree in mechanical/electrical engineering, with a strong preference for candidates with hands-on service experience.

[ Essential Duties ]
・Repair, install, and perform preventative maintenance and troubleshooting on high-precision machine tools and accessories at customer sites
・Evaluate, analyze, and resolve technical issues and complaints for customers
・Assist the sales team by running product demos, offering product recommendations, and providing technical information
・Promptly prepare service reports after customer visits/calls and post them to Kintone for internal team sharing
・Maintain effective communication with customers and provide technical support to ensure product and machine quality
・Perform other duties as assigned

[ Working Hours / Working style ]
Non-Exempt / 50%–75% Out-of-Office Travel (Domestic & International travel including US, Canada, Mexico, and Japan)

[ Working Location ]
Elk Grove Village, IL (Frequent travel required)

[ Salary / Benefit ]
$55K - $75K + Overtime

[ Qualifications ]
・Bachelor’s degree in Mechanical/Electrical Engineering, OR equivalent combination of education and hands-on maintenance experience in a manufacturing plant (Practical service/maintenance experience preferred over degree)
・Must be able to read, write, and communicate fluently in English (Spanish language skills are a plus)
・Strong analytical, critical thinking, and problem-solving skills
・Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
・Ability to manage time efficiently, work independently under pressure, prioritize tasks, and meet tight deadlines
・Positive team player capable of working effectively in a multi-cultural environment
・Physical capability to stand, walk, grasp, and lift/move up to 25 lbs