Sales Development Representative (South Africa)

Location: Remote (South Africa — excellent English required; must overlap with U.S. EST hours)

Compensation: USD 1,700 – USD 2,000 / month + commission (see below)

Industry: Health & Wellness / Physical Therapy & Coaching Services

Schedule: Full-time — split-shift schedule aligned with U.S. mornings and evenings (EST)

About the Company

A growing physical therapy and performance coaching practice offering rehabilitation services, strength and mobility coaching, and educational programs for clinicians and coaches. The business is expanding its online client base and increasing advertising across platforms such as Instagram and Google.

Role Overview

The Sales Development Representative (SDR) will be the first point of contact for prospective clients responding to online ads, SEO, instant forms, and referrals. This role focuses on high-volume follow-up, booking initial discounted evaluations, and supporting smooth communication between prospects and the clinical team.

This is a warm-lead only role — no cold calling.

Key Responsibilities

Lead Handling & Outreach

Respond to all inbound leads from Instagram ads, Google SEO, Google Ads, website forms, and referrals
Make 100–150 calls per week (warm leads only)
Target 50–60% pickup rate and ~60% show-up rate for booked calls

Booking & Conversions

Schedule evaluations and ensure smooth handoff to the appointment center

Lead Nurturing & Follow-Up

Conduct morning outreach, midday SMS follow-ups, and evening call blocks to align with U.S. working professionals
Maintain consistent, empathetic communication with prospects

CRM & Communication

Maintain accurate records in GoHighLevel (CRM)
Communicate with internal appointment center via Slack
Make calls using OpenPhone (VOIP)

Hard Skills

Excellent spoken and written English — cultural communication alignment with U.S. clients is essential
Experience in sales development, lead qualification, or appointment setting
Proficiency with CRM tools (GoHighLevel experience is a plus)
Comfortable navigating Slack, VOIP systems, and SMS outreach
Ability to manage high outbound volume and structured follow-up cycles

Soft Skills

Warm, empathetic communication style that resonates with U.S. clients (especially adults 30–50 in chronic pain)
Pleasant phone presence and strong interpersonal instincts
Consistent, proactive follow-up skills without sounding pushy
Organized, detail-oriented, and reliable with time-blocking and task tracking
Self-driven and capable of working independently in split shifts

About the Candidate

1–3 years experience in sales development, appointment setting, or client outreach
South Africa–based candidates strongly preferred (best alignment with communication expectations)
Comfortable with high call volume, structured metrics, and fast-paced work
Tech-ready with reliable internet and basic headset/PC setup

Why This Role Matters

Increases conversion of incoming warm leads driven by rising ad spend
Ensures prospective clients receive professional, timely communication
Frees clinical leadership to focus on client care and growth
Directly expands the online and in-person client base

Compensation & Commission Structure

Base Compensation:

USD 1,700–2,000/month (South Africa market rate for high-touch SDRs serving U.S. clients)

Commission:

$10 for every new client who shows up to the $67 first-session evaluation
$25 additional bonus for each client who converts to ongoing care (paid-in-full)

This structure rewards quality follow-up and strong client communication.

[CG] Sales Development Representative (South Africa) - 63204414511