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Role: Head of Retail Sales

Priority Location: Global

Working Hours: 8AM - 8PM EST (Flexible during the core business hours)

Salary Range: $4,000 - $7,000

Type of contract: Full-Time

Type of job: Remote

About the Company

Our client is a high-growth, innovative beauty brand redefining how consumers discover and experience cutting-edge beauty products. Operating globally, our revenue is dynamically spread across three major pillars: Amazon (40%), Direct-to-Consumer Ecommerce (30%), and Wholesale & Retail (30%). You can find our products on the shelves of premier national retailers, major pharmacy chains, trendy lifestyle stores, and hundreds of independent boutiques worldwide via wholesale marketplaces.

They operate as a lean, agile team of ~10 high-performing contributors distributed across the US, Colombia, Austria, and the Philippines. Rather than building bloated departments, we hire exceptional specialists who take extreme ownership, move fast, and drive results.

As they enter the next phase of rapid scaling, we are transitioning critical growth functions in-house after years of working with agency partners. We are looking for builders who think like founders, proactively solve complex problems, and relentlessly optimize performance.

Company Structure & Leadership

You will work directly alongside an entrepreneurial, hands-on founding team:

Co-Founder A: Oversees Operations, Finance, Legal, and Administration.
Co-Founder B: Leads Marketing, Branding, Partnerships, and Creative Strategy.

About the Role:

We are seeking a Head of Retail Sales to become the primary owner and strategic leader of our retail and wholesale business.

Historically, retail management has been shared between our founders and internal operations team. We are ready for a dedicated sales leader to bring structure, consistency, and proactive ownership to this critical business pillar.

This role requires a unique balance of high-touch relationship management and sharp analytical rigor. While expanding into new key accounts will be a valuable long-term initiative, your immediate priority will be nurturing, optimizing, and maximizing the performance of our existing retail footprint.

Key Responsibilities

Account Leadership: Own relationships with all wholesale and retail partners, serving as the primary point of contact for key retail accounts.
Retail Communication Cadence: Conduct regular business reviews with retail partners and manage structured communication cadences, including quarterly line reviews.
Wholesale Marketplace Ownership: Own outreach, catalog optimization, and relationship management across the FAIR Marketplace.
Inventory & Replenishment: Monitor inventory levels and sell-through rates to proactively coordinate replenishment opportunities and prevent stockouts.
Performance Analytics & Reporting: Analyze retail sales performance across all accounts; prepare executive reporting on retailer performance, market trends, and expansion opportunities.
Account Optimization: Proactively identify underperforming accounts and develop targeted action plans to reactivate or scale them.
Cross-Functional Execution: Partner closely with operations, marketing, and leadership to improve retail execution, streamline logistics, and coordinate product launches across wholesale partners.
Strategic Growth: Recommend data-backed strategies for increasing in-store and online sell-through, while supporting expansion into additional retail partners when strategic opportunities arise.

What Success Looks Like

Consistent Execution: Every retail account has structured, predictable communication and follow-up.
Executive Visibility: Leadership has complete, transparent visibility into wholesale performance and unit economics.
Actionable Reporting: Retail reporting is accurate, timely, and directly informs business strategy.
Stronger Partnerships: Existing retail relationships continue to deepen, resulting in higher reorder rates and expanded shelf space.
Proactive Growth: New growth opportunities within accounts are identified and executed before leadership has to ask.

Who We're Looking For

Experience: 7+ years of experience in retail sales, wholesale management, or consumer goods.
Key Account Track Record: Proven history of working with major North American retailers (such as Target, CVS, Urban Outfitters, or similar).
Retail Mechanics: Deep understanding of retail buying cycles, line reviews, chargebacks, and wholesale logistics.
Partnership Management: Experience managing broker relationships, buyer networks, and retailer partnerships.
Data-Driven: Ability to interpret complex sales data, extract clear trends, and communicate actionable insights.
Highly Organized & Proactive: Exceptionally organized, process-oriented, and relationship-focused—you are comfortable taking full ownership of a function independently.
Strong Communicator: Outstanding written and verbal communication skills across both internal executive teams and external buying partners.

Nice to Have

Direct experience in the beauty, cosmetics, fashion, or CPG industries.
Existing relationships with national retailers, category buyers, or specialty distributors.
Hands-on experience managing and scaling FAIR Marketplace accounts.
Track record of successfully launching new SKUs into major national retail chains.
Experience working in a remote environment with international, geographically distributed teams.

Head of Retail Sales - 20573