Guest Services Assistant

Luxury Five-Star Country House Hotel

Berkshire

£26,576.80 + Approx. £4,500–£5,000 Annual Service Charge

An exciting opportunity has arisen for a personable and professional Guest Services Assistant to join the front of house team at one of the UK's most prestigious luxury country house hotels.

As one of the first and last people guests meet during their stay, you'll play a key role in delivering exceptional hospitality, ensuring every arrival, departure and interaction reflects the impeccable standards expected within a world-class five-star environment.

This is an ideal opportunity for someone passionate about luxury hospitality who enjoys creating memorable guest experiences while working within a friendly and professional team.

The Venue

Set within stunning Berkshire countryside, this award-winning luxury country house hotel is recognised as one of the UK's finest hospitality destinations.

Every aspect of the guest journey is carefully considered, from the warm welcome on arrival through to a seamless departure. The Guest Services team play a vital role in creating these memorable experiences, providing personalised assistance, valet parking, luggage services and transport across the estate while delivering the highest standards of professionalism and care.

The Role

As Guest Services Assistant, you'll provide a warm and professional welcome to every guest while supporting all aspects of the arrival and departure experience.

From valet parking and luggage assistance to buggy transfers and guest transport, you'll ensure every interaction reflects the exceptional service standards expected within a luxury five-star hotel.

Key responsibilities include:

Welcoming guests and providing a professional first impression.
Assisting with arrivals, departures and luggage handling.
Providing valet parking and safely handling guest vehicles.
Driving guests around the estate using hotel buggies.
Providing local transport and shuttle services where required.
Offering local knowledge, directions and personalised guest assistance.
Working closely with all hotel departments to deliver seamless guest experiences.
Maintaining exceptional presentation, professionalism and attention to detail throughout every shift.

The Package

£26,576.80 annual salary
Approximately £4,500–£5,000 annual service charge
Company pension
Complimentary meals whilst on duty
Uniform provided
Industry-leading training and development
Excellent opportunities for career progression within luxury hospitality
Free on-site parking
Please note: Live-in accommodation is not available, therefore applicants must have their own transport and be able to commute reliably.

The Ideal Candidate

We're looking for someone who has:

A genuine passion for delivering exceptional customer service.
Previous experience within luxury hospitality, hotels or customer-facing roles is advantageous.
Excellent communication and interpersonal skills.
A professional, well-presented and friendly approach.
A full UK or EU driving licence.
At least three years' UK driving experience for the type of vehicle being driven.
Applicants must be 21 years of age or over for insurance purposes.
A flexible, proactive attitude and the ability to work well as part of a team.

Why This Role?

This is an outstanding opportunity to become part of one of the UK's leading luxury hotels, where personalised service and genuine hospitality are at the heart of everything they do.

You'll enjoy a varied role, no two days will be the same, and you'll gain invaluable experience within a world-class hospitality environment while helping create unforgettable guest experiences from arrival through to departure.