Role: Business Operations Lead
Priority Location: South Africa, Philippines, LATAM
Working Hours: US Mountain Standard Time
Type of contract: Independent Contractor
Type of job: Remote

The final offer is at the client’s discretion and will depend on the candidate’s interview result, skills, and experience.

About the Role: We are seeking a highly capable Business Operations Lead to serve as the operational right hand and help drive structure, accountability, and execution across the business. This is a high-impact hybrid role combining business operations, project management, vendor coordination, systems improvement, and executive support. The ideal candidate thrives in fast-moving environments, enjoys organizing complexity, and can independently manage projects, improve workflows, implement systems, and ensure operational initiatives move forward consistently. This role is designed for someone who is both highly organized and entrepreneurial, with the potential to grow into a senior operational leadership position over time.

Key Responsibilities

Operational Management & SOP Development

Document and organize internal processes and workflows
Build and maintain SOPs for recurring operational tasks
Identify operational inefficiencies and implement scalable improvements
Support automation initiatives and process streamlining efforts

Project Management

Manage multiple concurrent projects from planning through execution
Coordinate timelines, priorities, follow-ups, and deliverables
Track action items and ensure operational accountability
Create structure around ongoing business initiatives

CRM, Systems & Workflow Support

Assist with Monday.com implementation and optimization
Organize workflows, dashboards, and operational tracking systems
Support CRM cleanup, reporting organization, and process visibility
Evaluate current tools and identify operational inefficiencies

Vendor & Administrative Coordination

Coordinate with vendors, suppliers, and operational partners
Support purchase orders, invoicing, billing, and administrative workflows
Track deadlines, confirmations, and operational follow-through
Maintain organization across systems, communications, and documentation

Founder Support

Help prioritize projects and operational initiatives
Create accountability systems and improve execution visibility
Reduce operational overwhelm by ensuring follow-through on key initiatives
Act as a trusted thought partner and execution-focused operator

Qualifications & Skills

3+ years of experience in business operations, project management, executive support, or operational coordination
Strong organizational, project management, and multitasking skills with the ability to manage multiple priorities independently
Excellent written and verbal English communication skills
Experience supporting founders, executives, startups, or entrepreneurial teams preferred
Familiarity with operational systems, CRM platforms, workflow tools, SOP/process documentation, and automation initiatives
Experience with tools such as Monday.com, Slack, Google Workspace, Microsoft Office, and project management platforms is a plus
Proactive, detail-oriented, process-minded, and solutions-oriented with strong follow-through and accountability
Comfortable working in fast-moving, evolving environments and building structure from ambiguity

Business Operations Lead - 20649