IBM Business Automation Workflow (BAW) Developer

Role Overview
We are looking for an experienced IBM Business Automation Workflow (BAW) Developer to design, develop, maintain and enhance enterprise workflow and case management solutions.

The role will focus on BAW application development, working closely with architects, support engineers, product teams and client stakeholders to ensure BAW solutions are robust, maintainable and effective in production environments.

The ideal candidate should be comfortable working across the BAW application layer, troubleshooting existing process applications and implementing changes where issues are identified within the solution design.

Key Responsibilities

IBM BAW Application Development

Design, develop and implement workflow and process applications using IBM Business Automation Workflow (BAW).
Translate business requirements into effective BAW process designs and technical solutions.
Develop and maintain business processes, process applications and workflow solutions.
Design and develop Coaches and user interfaces to support human-centric workflows.
Configure and manage human tasks, task routing and work management within BAW applications.
Develop and maintain integrations between BAW applications and external systems using REST and SOAP services.
Configure and troubleshoot integration services, authentication and related application configurations.
Develop, enhance and modify existing BAW process applications based on business or production requirements.
Support application deployments and troubleshoot process deployment and execution issues.
Analyse application behaviour and determine whether issues originate from solution design, process implementation or platform configuration.
Implement appropriate application-level fixes and recommend corrective changes where required.

Integration & Enterprise Application Development

Develop and support REST/SOAP integrations between BAW and enterprise applications.
Troubleshoot connectivity, authentication and service-integration issues affecting BAW applications.
Work with technical teams to understand dependencies involving LDAP/SSO, databases, middleware and enterprise infrastructure where these impact BAW applications.
Support integration testing and validation across development, test and production environments.

Deployment & Production Support

Support the deployment and release of BAW process applications across environments.
Assist with production issue resolution and provide application-level technical guidance to support teams.
Work closely with platform/support engineers to distinguish application defects from BAW environment or infrastructure issues.
Contribute to technical documentation, application documentation, runbooks and knowledge transfer.
Support continuous improvement of BAW solutions by identifying opportunities to improve reliability, maintainability and operational efficiency.

Required Experience

Hands-on experience developing solutions using IBM Business Automation Workflow (BAW).
Strong understanding of BAW process design and implementation.
Experience developing Coaches and BAW user interfaces.
Experience with human task management, task routing and workflow execution.
Strong experience developing and troubleshooting REST/SOAP integrations.
Experience troubleshooting and modifying existing BAW process applications.
Good understanding of BAW application deployment and execution.
Ability to analyse production issues and identify whether the root cause is related to application/solution design or platform configuration.
Experience working with enterprise application support or managed services environments.
Strong troubleshooting, analytical and problem-solving skills.
Good written and verbal communication skills with the ability to work with technical teams and client stakeholders.

Preferred Experience

Experience with BAW on Cloud (BAWoC) or Cloud Pak for Business Automation (CP4BA).
Exposure to cloud or container-based enterprise platforms.
Experience troubleshooting BAW applications in complex enterprise environments.
Understanding of databases and connectivity issues affecting BAW applications.
Familiarity with enterprise networking concepts such as DNS, load balancers, SSL/TLS and firewall rules.
Prior client-facing consulting or enterprise support experience.
Exposure to Intelligent Automation environments, including Blue Prism, where BAW workflows interact with RPA solutions.

Collaboration

Work closely with BAW architects, support engineers and senior technical teams on complex application issues.
Collaborate with client stakeholders to understand requirements, resolve issues and deliver sustainable BAW solutions.
Support teams responsible for the wider automation ecosystem, including environments where BAW and Blue Prism operate together.
Contribute to knowledge sharing, technical documentation and continuous improvement initiatives.

Benefits

Comprehensive benefits package including health insurance, paid time off, and professional development opportunities.

About Potentiam

Potentiam is a global provider of highly qualified professionals to European SMEs from our offices in Romania, South Africa and India. Potentiam works with clients in finance, energy, leisure, marketing, business services and technology industries, providing technical, professional multi- lingual highly motivated staff, most of whom have had experience of working for international companies. Staff cover a wide range of roles from accounting, marketing, data management, HR, sales/account management, engineering, technology, and operations. Potentiam manages our staff’s career development and personal development training, all infrastructure, HR and payroll with our clients directly managing day-to-day staff responsibilities and role training and development.

If interested please apply here, if you have any questions regarding the role, please feel free to write to Indiajobs@potentiam.co.uk

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IBM BAW Developer