Customer Success Manager

Location:

Remote (LATAM, South Africa, or Philippines)

Compensation:

Starting compensation: USD $1,500/month
Compensation reviewed after first 3 months based on performance
Performance bonuses begin from Day 1

Industry:

B2B Podcast Production / Media Services / Content Marketing

Schedule:

Full-time | Mandatory ET Core Hours 173hr/month

About the Company

Our client is a rapidly growing B2B podcast production and content marketing company helping business leaders leverage podcasting as a scalable customer acquisition and authority-building platform.

The company operates in a fast-paced startup environment focused on:

client success
operational execution
relationship management
scalable onboarding systems
long-term customer retention

They are seeking a highly organized and proactive Customer Success Manager to serve as the primary relationship owner for clients throughout their engagement lifecycle.

Role Overview

The Customer Success Manager will act as the central communication hub between clients and internal production teams.

You will be responsible for:

onboarding new clients
maintaining client satisfaction
managing ongoing communication
coordinating internal execution
ensuring successful delivery outcomes

Success in this role is measured by:

client retention
responsiveness
onboarding quality
client satisfaction
operational organization
proactive communication

Key Responsibilities

Client Relationship Management

Serve as the primary point of contact for assigned clients
Build strong long-term client relationships
Conduct regular client check-ins and progress reviews
Address client concerns quickly and professionally
Ensure clients remain aligned on timelines, deliverables, and expectations
Identify opportunities for account growth and retention

Client Onboarding & Coordination

Lead onboarding processes for new podcast production clients
Gather assets, requirements, and onboarding documentation
Coordinate between clients and production teams
Set onboarding timelines and manage implementation milestones
Train clients on workflows, communication processes, and platforms

HubSpot CRM & Operational Management

Maintain accurate client records inside HubSpot CRM
Track communication, deliverables, and engagement activity
Manage follow-ups, reminders, and client workflows
Monitor client health and engagement metrics
Generate reports related to retention and customer success KPIs

Cross-Functional Collaboration

Coordinate closely with production, creative, and leadership teams
Support communication between clients and operational stakeholders
Collaborate with sales teams on renewals and upsell opportunities
Escalate client risks or delivery concerns proactively

Required Skills & Experience

Hard Skills

3+ years of experience in customer success, account management, or client services
Strong HubSpot CRM experience
Excellent written and verbal English communication
Experience managing multiple client relationships simultaneously
Strong organizational and project coordination abilities
Experience conducting onboarding and client training sessions
Comfortable working in remote startup environments

Preferred Experience

Experience in B2B SaaS, media, marketing, or professional services
Familiarity with podcast production or content marketing
Experience with ClickUp or similar project management platforms
Experience supporting founders, agencies, or fast-growth businesses
Experience creating SOPs, onboarding guides, training videos, or process documentation

Soft Skills & Traits

Relationship-Oriented

You naturally build trust and maintain strong client relationships.

Proactive Communicator

You stay ahead of issues, provide regular updates, and maintain strong responsiveness.

Organized & Process-Driven

You thrive in environments requiring coordination across multiple moving parts.

Calm Under Pressure

You remain composed and solutions-oriented when priorities shift quickly.

About the Candidate

You are highly organized, personable, and operationally strong. You enjoy helping clients succeed while keeping projects aligned internally.

You understand how to balance empathy, structure, and accountability while operating in a fast-moving startup environment.

The company strongly prefers candidates who:

are quick learners
communicate confidently with founders and executives
embrace ownership and accountability
are comfortable wearing multiple hats
adapt quickly to new tools and workflows
genuinely enjoy helping clients succeed

Additional Operational Notes

Candidates must be comfortable using productivity/time-tracking software
Compensation is tied to productive tracked hours and KPI performance
Strong spoken English presence and executive-level communication confidence are critical
Candidates should be comfortable coaching and guiding business owners through onboarding processes
Multiple KPI-driven bonus opportunities are available
Familiarity with AI tools, workflow automation, and operational efficiency systems is strongly preferred

Customer Success Manager - 63661102225