Business Operations Manager

Position Title: Business Operations Manager (Startup Generalist)
Department: Business Operations
Reports To: Co-Founder & CEO / Co-Founder
Contract Type: Direct Contract (Long-Term Permanent Fit)
Location: Remote — Latin America, South Africa, or Philippines
Working Hours: U.S. Business Hours Overlap Required

Company Overview

The client builds high-performing, proprietary technology solutions generating approximately $600K–$700K in monthly revenue. The company operates as a lean, agile team of approximately seven people and is focused on scaling rapidly without unnecessary bureaucracy.

The client is seeking a high-agency Business Operations Manager who can take ownership of operational challenges, drive projects independently, and thrive in a fast-paced startup environment.

Position Overview

This is not a traditional administrative or Executive Assistant role. It is primarily an operations and project management position for a strong startup generalist.

The Business Operations Manager will serve as the operational connective tissue across the business, owning recurring processes, developing and improving SOPs, coordinating cross-functional projects, managing vendors, and resolving operational roadblocks.

The ideal candidate can take an open-ended goal or problem, determine the required steps, coordinate with the appropriate people, make sound decisions, and execute without needing step-by-step instructions.

Key Responsibilities

Operations & Project Management

Take ownership of founder-led projects, operational goals, and unexpected challenges from start to completion.
Coordinate with internal team members, technical teams, and external contractors to keep projects on track.
Investigate operational issues, process failures, and business bottlenecks and independently develop and implement solutions.

Process, SOP & Vendor Management

Create, document, audit, and continuously improve internal SOPs.
Manage vendor communications, software tools, contractor workflows, and hiring/onboarding logistics.
Handle core business administration, including platform payouts, Mercury wire transfers, and manual financial processes when required.

Founder Support & Decision-Making

Proactively remove operational bottlenecks and miscellaneous projects from the co-founders’ workload.
Make practical, well-informed decisions in ambiguous situations without relying on micromanagement.

Candidate Qualifications

Essential Skills & Mindset

High Agency & Autonomy: Able to identify solutions and execute without being told exactly how to complete a task.
Highly Organized & Reliable: Exceptional follow-through, attention to detail, and ability to manage deadlines.
Comfortable with Ambiguity: Thrives in a lean, fast-moving startup where priorities can change quickly.
Tech-Literate: Comfortable learning new software, custom dashboards, fintech platforms such as Mercury, Slack, and project management tools.

Experience

3–5+ years of experience in Operations Management, Business Operations, Startup Generalist, or Operations Coordination roles.
Experience within a tech company, SaaS startup, or high-growth digital business is preferred.
Exceptional verbal and written English with a polished and professional communication style.

Business Operations Manager (Remote) (LATAM/South Africa/Philippines)- 63553055387