Are you passionate about technology and enjoy solving problems? Do you thrive in a customer-facing technical support environment? If you're fluent in German and English and looking to join a global technology company at the forefront of mobile and IoT management solutions, we'd love to hear from you.

We're partnering with an international software company that develops industry-leading enterprise mobility and device management solutions, helping thousands of organisations worldwide securely manage millions of connected devices.

What you'll be doing

Provide technical support to customers via phone and email
Troubleshoot software and mobile device management (MDM) issues
Investigate and resolve customer queries while collaborating with internal teams
Keep customers informed on the progress of their support cases
Reproduce customer environments to identify and resolve technical issues
Deliver an outstanding customer experience while meeting service level expectations

What we're looking for

Fluent German and English (written and spoken) – essential
1–2 years of experience in Technical Support, IT Support, Helpdesk or a similar role
Degree or diploma in Computer Science, Information Technology, Networking or a related discipline
Good understanding of:
- Computer networking fundamentals (OSI model, firewalls, network protocols, subnetting)
- Windows client and server operating systems
- Android and iOS platforms
Experience with SQL Server, VMware or Hyper-V is an advantage
Strong analytical and problem-solving skills with a customer-first mindset
Ability to prioritise tasks and work independently in a fast-paced environment

What's on offer

Hybrid work environment
The opportunity to work with cutting-edge mobile and IoT technologies
A collaborative, international environment with excellent learning opportunities
Career progression within a fast-growing global software business
Exposure to enterprise customers and innovative technology solutions

If you're looking to build your career in technical support and enjoy working with modern technologies in a global environment, we'd love to hear from you.

Apply today or get in touch for a confidential conversation.

Technical Support Specialist (German & English)