Job Title: Inside Sales Representative

Job Modality: 100% Remote
Employment Type: Full-Time
Industry: Kitchen Remodeling / Home Improvement
Salary: $1,300 to $1,500 USD per month

About the Client

Our client is a growing kitchen remodeling company specializing in custom kitchen cabinetry and remodeling solutions for homeowners. They help customers plan and select cabinetry that combines functionality, quality, and design while providing expert guidance throughout the decision-making process.

The company focuses on creating kitchen spaces that are tailored to each homeowner's needs, with attention to cabinet styles, finishes, storage solutions, hardware, layouts, and countertop coordination. Through professional design guidance and showroom collaboration, they help homeowners make confident decisions and create kitchens that are both beautiful and practical.

About the Role

We are looking for a proactive, persistent, and results-driven Inside Sales Representative to manage inbound leads and existing sales opportunities throughout the customer journey.

The Inside Sales Representative will own each lead from the initial inquiry through the sales process, qualifying prospects, scheduling showroom appointments and virtual design consultations, following up on proposals, handling objections, and consistently moving opportunities toward a purchasing decision.

Once the customer completes the purchase, ownership will transition to the designer.

This role is ideal for someone who is confident on the phone, highly organized, comfortable managing a high volume of opportunities, and motivated by sales results.

This position offers a competitive base salary plus commissions.

Key Responsibilities

Lead Management & Sales

Respond promptly to inbound leads and customer inquiries.
Qualify prospects and understand their kitchen remodeling needs, timeline, and project requirements.
Manage leads through a structured sales pipeline from initial contact through close.
Schedule qualified prospects for appointments at the Jacksonville showroom.
Follow up with prospects after showroom visits.
Coordinate virtual consultations between prospects and remote designers to review design proposals.
Maintain consistent follow-up throughout the sales cycle.
Handle objections and address customer concerns professionally.
Proactively move prospects toward a purchasing decision.
Own the customer relationship until the sale is closed.
Transfer customer ownership to the designer after conversion.

Proposal Follow-Up & Reactivation

Manage approximately 40 active proposals simultaneously.
Follow up consistently on active proposals and outstanding opportunities.
Re-engage 100+ older or inactive proposals to identify opportunities for renewed interest.
Develop structured follow-up sequences to reactivate dormant prospects.
Identify reasons why prospects have not moved forward and address concerns where appropriate.
Drive additional revenue through both new inbound leads and existing opportunities.

CRM & Pipeline Management

Maintain accurate CRM records for all leads, activities, proposals, and follow-ups.
Keep next-action dates updated and ensure no opportunities are left without follow-up.
Track prospect interactions and sales activity throughout the pipeline.
Maintain an organized and accurate sales pipeline.
Monitor opportunities and prioritize follow-up based on sales potential.

Required Skills and Experience

Previous experience in inside sales, sales development, appointment setting, lead conversion, or a similar sales role.
Experience managing leads through a structured sales pipeline.
Strong telephone-based sales and customer engagement skills.
Proven ability to follow up consistently and convert prospects into customers.
Experience using CRM systems to manage leads, activities, proposals, and follow-ups.
Strong appointment scheduling and coordination skills.
Ability to manage a high volume of active and dormant opportunities.
Strong objection-handling and consultative selling skills.
Excellent spoken English with clear and easily understood pronunciation.
Strong organizational and time-management skills.
Ability to work independently and take ownership of the sales pipeline.

Bonus Points For

Experience in kitchen remodeling, cabinetry, home improvement, construction, or design sales.
Experience selling to homeowners.
Experience managing longer sales cycles.
Experience with showroom-based sales.
Experience coordinating virtual design consultations.
Previous experience working with U.S.-based companies.
Familiarity with CRM platforms used in home improvement or remodeling businesses.

Inbound Sales & Client Success Speciali...