About the Role

As a IT Support Engineers and Project Trainees, you’ll be trained and mentored to support startups working across AI, Cybersecurity, Data Center and IT Infrastructure domains. The training includes hands-on work in IT Support, Hardware Support, Operating System (OS) Support, Networking, Network Security and Troubleshooting. Beyond technical project work, you’ll get structured exposure to the broader startup and research ecosystem, working alongside founders, mentors and technical teams building real products. High-performing trainees may move into full-time roles with supported startups in IT Support, Networking, IT Infrastructure or Cybersecurity.

Key Responsibilities

Report to the Project Training Coordinator (Professor)
Support portfolio startups across AI, Cybersecurity, and Data Center functions
Provide IT Support and Helpdesk assistance to startup teams (L1/L2 technical support)
Handle Hardware Support: installing, configuring, maintaining and upgrading desktops, laptops, servers, printers and peripherals
Provide OS Support: installing, configuring and maintaining Windows, Linux and macOS, including patches, updates and user accounts
Set up and maintain Networking: LAN/WAN, Wi-Fi, routers, switches, IP addressing, DNS, DHCP and VPN
Support Network Security: firewalls, antivirus/endpoint protection, access control, network monitoring and security best practices
Troubleshoot hardware, software, network and connectivity issues, and do root cause analysis
Help with Data Center operations, including server setup, rack management, backups and system monitoring
Assist with research, documentation and technical execution on live projects, including IT asset records and support tickets
Take part in structured training modules covering the startup and research ecosystem
Work with mentors, founders and cross-functional project teams
You will be required to travel to client locations across cities to provide onsite support also

Eligibility / Desired Candidate Profile

Graduate degree or Polytechnic Diploma (Engineering graduates preferred; CS, IT, ECE, EE or related branches an advantage)
Minimum 90% in Mathematics and Science in Class 10 or Class 12
Strong interest in AI, Cybersecurity, Data Center, IT Support or Networking technologies
Basic knowledge of computer hardware, operating systems and networking concepts is preferred
Certifications such as CompTIA A+, Network+, Security+, CCNA or MCSE are a plus (not mandatory)
Good analytical and problem-solving skills with a troubleshooting mindset
Willingness to commit to a 2-year structured training program

What we offer:

Stipend: ₹2.40 LPA to 3.5 LPA depending of qualifications and experience
Direct mentorship from IIT alumni and industry experts
Hands-on training in IT Support, Hardware, OS, Networking and Network Security
Exposure to live startup projects across AI, Cybersecurity and Data Centers
Pathway to full-time roles with supported startups
Be part of a growing startup ecosystem in Jodhpur

Key Skills: IT Support, Technical Support, Desktop Support, Helpdesk, Hardware Support, Hardware Troubleshooting, OS Support, Windows, Linux, Operating Systems, Networking, LAN/WAN, TCP/IP, Routers & Switches, Network Security, Firewall, Cybersecurity, Troubleshooting, System Administration, Data Center, IT Infrastructure

What we offer:

Stipend: ₹2.40 LPA to 3.5 LPA depending of qualifications and experience
Direct mentorship from IIT alumni and industry experts
Exposure to live startup projects across AI, Cybersecurity & Data Centers
Pathway to full-time roles with supported startups
Be part of a growing startup ecosystem in Jodhpur