Role: Customer Service Representative
Priority Location: Philippines
Working Hours: Monday-Friday, 20-25hrs/week with overlap in US business hours
Target Start Date: ASAP (Urgent Hiring)

The final offer is at the client’s discretion and will depend on the candidate’s interview result, skills, and experience.

About the Company:

The client is a distinctive apparel brand offering limited-run clothing, footwear, accessories, and other products through an online storefront. The brand's product assortment includes tees, hoodies, outerwear, bottoms, headwear, accessories, and other specialty pieces, with many items selling out quickly.

About the Role:

We are looking for a reliable, professional Customer Service Representative to provide a high level of support to customers while also assisting with day-to-day administrative and operational tasks.

This is a fully chat and email-based position and is a great opportunity for someone who is organized, responsive, detail-oriented, and genuinely excited to support an e-commerce brand.

Key Responsibilities:

Customer Support

Respond to approximately 5–15 customer emails per day in a timely, professional, and helpful manner
Answer questions about products, availability, upcoming releases, and restocks
Respond to customers asking when sold-out products may become available again and direct them to the newsletter for future updates
Assist customers with order-related questions, including order status and shipping updates
Help customers update information such as billing or shipping details when appropriate
Handle customer requests with patience, professionalism, and attention to detail
Escalate issues when a request falls outside established policies or procedures

Order & Drop-Day Support

Provide responsive support during product drops and periods of increased customer activity
Help customers make eligible order changes within the 60-minute modification window
Quickly review customer requests and determine the appropriate action
Coordinate with the internal team when an issue requires additional assistance
Maintain accuracy when handling time-sensitive order requests

Administrative & Operational Support

Assist with various administrative tasks that support day-to-day operations
Keep customer information and internal records organized and accurate
Help document recurring customer questions and issues
Identify opportunities to improve customer communication and operational processes
Take on additional administrative or operational responsibilities as needed

Qualifications & Skills:

2+ years of experience in an administrative, operations, customer service, or office support role
Previous experience in e-commerce, customer service, order management, retail, administrative support, or a similar environment is highly desirable
Professional, friendly, and customer-focused communication style
Highly reliable and responsive
Strong attention to detail
Organized and able to manage multiple requests without losing track of details
Strong written English and communication skills
Comfortable learning new systems, tools, and processes quickly
Willingness to take ownership rather than simply wait for instructions
Excited to build a long-term relationship and become a dependable part of the team

Customer Service Representative - 20911