Position: SDR

Location: Remote: SA/LatAm/PH-Preference is LatAm

Work Schedule: 8:00 AM–5:00 PM CST

Salary:Market Related

Overview

We are seeking a proactive, organized, and personable Sales & Patient Intake Coordinator to join our growing physical therapy practice. This role will be responsible for managing incoming leads, supporting patient communication, booking evaluations, and assisting with insurance verification. The ideal candidate is a confident phone communicator who can help convert leads into scheduled appointments while delivering a positive patient experience.

This is a full-time, remote, independent contractor role supporting U.S. business hours.

Key Responsibilities

Respond to and manage incoming leads in a timely manner

Qualify prospects and guide them through the next steps

Schedule patient evaluations using the practice’s EMR/scheduling system

Communicate clearly and professionally with prospective patients by phone

Support occasional Spanish-language calls and conversations

Assist with insurance verification, including checking benefits and confirming coverage

Call insurance providers as needed to verify benefits or request authorization details

Maintain accurate records of lead activity, scheduling, and patient notes

Follow scripts, SOPs, and workflows to ensure consistency

Collaborate with the team to improve conversion, follow-up, and patient intake processes

Qualifications

2 years plus prior experience in an SDR, lead management, intake, or phone-based sales/support role
Strong verbal communication and relationship-building skills
Comfortable handling inbound and outbound phone calls
Ability to explain services clearly and confidently
Spanish-speaking ability
Experience with scheduling tools, CRM systems, or EMR platforms is a plus
Detail-oriented, organized, and able to work independently
Comfortable learning new tools and processes quickly

Technical Knowledge

Familiarity with the following platforms is required

GoHighLevel for lead management and calling

PT Everywhere for scheduling and insurance-related workflows

Ideal Candidate Profile

The perfect candidate is someone who:

Enjoys speaking with people and helping them take action

Is confident, warm, and professional on the phone

Can handle a mix of sales, scheduling, and administrative support

Is comfortable working in a fast-moving environment where processes are still being built

Is resourceful, coachable, and eager to help a growing practice scale

Work Schedule

Monday through Friday

8:00 AM to 5:00 PM Central Time

Full-time, Independent Contractor

Why Join Us

This is an opportunity to join a growing practice early and play a key role in building the systems that support patient growth and operational success. You’ll work closely with the founder and help shape the patient intake experience from the ground up.

SDR - 64188347573