VIRTUAL ASSISTANT / CUSTOMER & EXECUTIVE SUPPORT

Compensation: $1,300 – $2,000 USD/month, depending on experience
Location: Remote, Philippines, Latin America, or South Africa
Schedule: Full-Time, U.S. business hours overlap required

About the Company

Our client is a growing technology-driven company looking for a highly reliable and versatile team member to provide day-to-day customer, administrative, operational, and executive support.

This is a long-term opportunity for someone who enjoys being the person who keeps things moving. The role will combine customer service, administrative coordination, purchasing, general virtual assistance, and occasional executive support.

Role Overview

The Virtual Assistant / Customer & Executive Support Specialist will serve as a flexible support resource across both customer-facing and internal responsibilities.

This is not a narrow, task-based VA position. The ideal candidate is proactive, organized, resourceful, and comfortable switching between different types of work throughout the day.

One moment you may be responding to a customer support ticket or answering a call. The next, you may be ordering supplies, researching a product, coordinating a delivery, helping with travel arrangements, or following up on an administrative task for leadership.

We are looking for someone who can take ownership, use good judgment, and get things done without requiring constant direction.

Key Responsibilities

Customer Support

Monitor and respond to incoming customer support tickets
Answer customer service calls professionally and efficiently
Respond to customer questions and resolve straightforward issues
Escalate more complex customer issues when appropriate
Follow up on outstanding requests to ensure timely resolution
Maintain accurate records of customer interactions
Identify recurring customer issues and communicate trends to the team

Administrative & Virtual Assistance

Manage a variety of day-to-day administrative requests
Research products, services, vendors, and other information
Order supplies, equipment, and other items for the office or business
Coordinate purchases, deliveries, and vendors
Organize files, documents, and information
Assist with scheduling, appointments, and calendar coordination
Track tasks, deadlines, and follow-ups
Support general business operations as needed

Executive Support

Provide administrative assistance to company leadership
Assist with travel research, planning, and bookings
Coordinate meetings, appointments, and logistics
Help organize information and prepare materials for leadership
Handle occasional personal or executive administrative requests
Follow up proactively on outstanding items and commitments

General Operations

Take ownership of ad hoc projects and requests
Coordinate with internal team members, customers, and external vendors
Help improve administrative and customer support processes
Identify opportunities to make recurring tasks more efficient
Step in wherever additional operational support is needed

Hard Skills

2+ years of experience in Virtual Assistance, Customer Support, Executive Assistance, Administrative Support, Operations, or a similar role
Strong written and spoken English
Experience with customer support via email, ticketing systems, chat, or phone
Strong computer and internet research skills
Proficiency with Google Workspace, Microsoft Office, or similar productivity tools
Experience with calendar management and scheduling
Comfortable learning new software and technology quickly
Experience coordinating purchases, vendors, deliveries, or other administrative logistics is a plus
Experience supporting a U.S.-based company, executive, or customer base is strongly preferred

Soft Skills

Highly organized and detail-oriented
Proactive and self-directed
Excellent follow-through
Reliable and dependable
Strong communication skills
Professional and customer-focused
Resourceful and comfortable solving problems independently
Able to prioritize multiple requests
Comfortable working with ambiguity
Strong sense of ownership
Discreet and trustworthy
Adaptable and willing to take on a variety of responsibilities
Comfortable asking questions when clarification is genuinely needed, while still being able to figure things out independently

About the Candidate

The ideal candidate is a high-agency generalist who enjoys variety and takes pride in being dependable.

You do not need to have done every task listed above. What matters most is that you have demonstrated the ability to learn quickly, manage competing priorities, communicate professionally, and take ownership of work from start to finish.

Candidates with backgrounds in Virtual Assistance, Executive Assistance, Customer Support, Office Administration, Operations Coordination, or Customer Success may be a strong fit.

Experience supporting founders, executives, or fast-growing companies is a plus.

For customer-facing candidates, strong spoken English and clear, professional communication are essential.

Why This Role Matters

This person will provide critical day-to-day leverage to the business by taking ownership of the many customer, administrative, and operational tasks that otherwise consume valuable leadership and team bandwidth.

The successful candidate will become someone the team can trust to see what needs to be done, handle it professionally, and follow through without being micromanaged.

There is also meaningful opportunity for the role to expand as the candidate becomes more familiar with the business and demonstrates strong ownership.

VIRTUAL ASSISTANT / CUSTOMER & EXECUTIVE SUPPORT - 64288641440