Senior Destination Expert – Inbound Sales

Location: Colombo, Sri Lanka

Mode: Onsite

About Client Partner

Our client is a leading, fast-growing international destination management company (DMC) headquartered in Sri Lanka. Specializing in customized inbound travel experiences, luxury itineraries, and multi-destination holiday packages across South and Southeast Asia, the organization is dedicated to delivering world-class hospitality, seamless tour operations, and exceptional travel experiences to global travelers.

About the Role

We are seeking high-performing, customer-centric Senior Destination Experts – Inbound Sales to join our growing commercial team. In this role, you will design bespoke travel itineraries, consult with international travelers, and drive high-conversion sales across inbound travel segments. The ideal candidate will combine deep destination knowledge of Sri Lanka with a track record in travel sales and proven leadership capabilities to mentor junior sales executives.

Responsibilities

Inbound Sales Execution: Consult with international clients, understand their travel preferences, and design tailored, high-margin travel itineraries that convert inquiries into confirmed bookings.
Destination Expertise: Provide expert advice on Sri Lanka's destinations, hotel options, routing, experiences, and logistics; offer insights on regional destinations (Maldives and Vietnam) where applicable.
Pipeline & Target Ownership: Manage end-to-end sales pipelines, maintain quick turnaround times for inquiries, and consistently meet or exceed monthly individual and team revenue targets.
Team Leadership & Mentoring: Provide operational guidance, itinerary support, and sales coaching to junior travel consultants and team members to elevate overall team performance.
Partner & Supplier Coordination: Work closely with ground operations, hotel partners, and transport providers to ensure seamless itinerary execution and high client satisfaction.
Customer Relationship Management: Deliver exceptional pre-departure and post-sales customer care, maintaining high service quality and resolving client queries promptly.

Requirements

Experience: 2 to 3 years of direct sales experience within the travel and tourism industry, with a strong focus on inbound tour sales.
Destination Knowledge: Deep, comprehensive knowledge of Sri Lanka as a travel destination (attractions, luxury resorts, routes, and experiences). Knowledge of Maldives and Vietnam is a distinct added advantage.
Leadership Capabilities: Demonstrated experience in team leadership, mentoring, or guiding junior sales personnel.
Skills: Excellent negotiation, persuasive selling, and customer handling skills with high attention to detail.
Communication: Exceptional command of written and spoken English.

Benefits

Competitive base salary with an attractive, sales incentive structure offering high earning potential based on performance.
Opportunity to step into leadership within a premier destination management company.
Dynamic, vibrant corporate culture with continuous exposure to international travel markets.

Senior Destination Expert – Inbound Sal...