Sales Development Representative – E-Commerce
This is not a traditional cold-calling SDR role. The emphasis should be on digital lead development, conversion, and revenue growth across Amazon and TikTok Shop.

Location: Philippines

Hours: Full-Time (Monday–Friday) | Central European Summer Time (CEST)

Experience Level: 2–5 years of relevant experience

Compensation: $1,400 – $2,000 / month (based on experience)

About the Company

We are a rapidly growing e-commerce company specializing in OTC medical and wellness products (including target treatments for digestion, bloating, ear care, and botanical health). We sell through major online channels, including Amazon, TikTok Shop, and our standalone direct-to-consumer web shop.

We are building a lean, high-performing remote team to scale our online footprint. We are looking for an ambitious, data-driven Sales Development Representative (SDR) who can convert digital traffic, marketplace engagement, and customer interest into measurable revenue.

Role Overview

Unlike traditional SDR positions that rely on outbound cold calls or high-volume phone outreach, this role operates entirely as a back-end digital sales and conversion specialist.

Working at the intersection of e-commerce, digital sales, and customer experience, you will focus on the top and middle of our digital sales funnels across Amazon and TikTok Shop. Your primary objective is to engage high-intent prospects, overcome purchase friction, optimize digital conversions, and capitalize on social commerce traffic to drive measurable revenue growth.

Key Responsibilities

1. Digital Sales Development & Conversion Optimization

Identify and capture revenue opportunities across Amazon, TikTok Shop, and digital sales channels.
Engage prospective customers who demonstrate purchase intent, guiding them smoothly through the digital buying journey.
Respond to product, sizing, usage, and purchasing inquiries across digital channels with high-converting responses.
Identify recurring customer objections or friction points and implement strategies to remove barriers to purchase.
Continuously test messaging, offers, and positioning to maximize conversion rates on existing traffic.

2. Amazon & TikTok Shop Channel Support

Monitor marketplace engagement, customer Q&As, and product feedback for immediate revenue opportunities.
Capitalize on traffic surges generated through TikTok Shop and marketplace campaigns.
Optimize conversion-focused content on Amazon listing graphics, listing copy, and TikTok product cards.
Track promotional performance and recommend targeted bundles, discount structures, and offers to increase Average Order Value (AOV).
Stay up to date on emerging features across Amazon Seller Central and TikTok Shop to keep the brand competitive.

3. Lead Development & Nurturing

Track indicators of customer intent across marketplace interactions and digital touchpoints.
Nurture prospective buyers who are not yet ready to purchase through strategic, value-driven follow-ups.
Maintain organized records of buyer insights, recurring queries, and conversion obstacles.

4. Sales Analytics & Reporting

Track core revenue performance metrics, including channel conversion rates, high/under-performing SKUs, and promo offer performance.
Analyze the end-to-end customer journey to locate and address drop-off points.
Provide regular data updates on market opportunities, customer trends, and promotional ROI.
Leverage data to prioritize daily sales development efforts with the highest revenue impact.

5. Cross-Functional Collaboration

Provide real-time feedback to product design, marketing, and media buying teams regarding common customer objections and listings gaps.
Collaborate with marketing to ensure traffic campaigns connect directly to high-converting product offers.
Align with supply chain and fulfillment to prioritize focus on high-margin and high-volume products.

Qualifications

Required

2–5 years of experience in e-commerce sales, digital sales development, marketplace management, conversion optimization, or digital inside sales.
Strong functional understanding of digital sales funnels and online consumer buying behavior.
Track record of turning digital engagement and inbound customer interest into closed sales.
Solid analytical skills with the ability to draw revenue-driving conclusions from conversion data.
Fluency in written and spoken English with excellent communication skills.
High self-motivation, strong organization, and the ability to work independently in a remote environment.
Reliable availability during CEST business hours (Monday–Friday).

Preferred

Direct experience with Amazon Seller Central (PPC, listing visual optimization, Q&A management).
Hands-on experience with TikTok Shop and social commerce workflows.
Prior experience selling consumer health, botanical, wellness, or OTC medical products (e.g., digestive aids, ear sprays).
Familiarity with direct-to-consumer (DTC) landing page optimization and media buying fundamentals.
Experience in a fast-paced e-commerce startup environment.

Primary Tools & Platforms

Marketplaces: Amazon Seller Central, TikTok Shop
Analytics & Sales Tracking: Marketplace analytics tools, conversion platforms, CRM/lead trackers
Operations & Communication: Google Workspace, Microsoft Excel/Spreadsheets, Slack, Zoom

Profile of the Ideal Candidate

You are a commercially minded e-commerce sales professional who thrives behind the scenes of online channels. You understand that modern sales development isn't about dialers and cold lists—it's about understanding buyer psychology, capturing digital intent, fixing sales friction, and turning existing web traffic into completed orders. You constantly ask yourself: Where are we losing buyers, and how do we convert them right now?

Key Success Metrics

Total revenue growth across Amazon and TikTok Shop channels.
Channel-wide conversion rate improvements.
Successful resolution and conversion of prospective buyer inquiries.
Increase in Average Order Value (AOV) and customer lifetime value via cross-selling/bundling.
Accuracy and actionable depth of sales and conversion reporting.

Sales Development Representative - 21026