Clinical Trainer - Position Summary
The Clinical Trainer is responsible for providing comprehensive clinical education, product training, and ongoing customer support to healthcare professionals utilizing advanced diagnostic technologies. This field-based role partners closely with Sales, Clinical Applications, Customer Success, and Marketing teams to ensure successful customer onboarding, drive clinical adoption, and maximize utilization across hospital and outpatient settings. The ideal candidate is a clinically experienced professional with exceptional communication skills, a passion for education, and the ability to translate complex clinical concepts into practical applications that improve workflow efficiency and patient care.

Essential Responsibilities

Deliver clinical training and education programs for physicians, advanced practice providers, nurses, sonographers, and other healthcare professionals.
Lead customer onboarding activities, including installation support, workflow integration, and clinical competency development.
Develop and execute customized education plans based on individual customer needs and clinical workflows.
Provide ongoing post-implementation support to ensure successful adoption and sustained utilization.
Serve as the clinical expert during customer evaluations, demonstrations, and educational events.
Collaborate with the commercial team to support new account acquisitions while strengthening relationships within existing accounts.
Identify opportunities to improve customer engagement, utilization, and overall clinical success.
Support regional and national conferences, workshops, and educational programs.
Gather customer feedback and communicate clinical insights to Product Management, Marketing, and Research & Development teams.
Assist in the development of educational materials, clinical presentations, training resources, and best practice guides.
Maintain accurate documentation of customer interactions, training activities, and follow-up plans within CRM systems.
Stay current on relevant clinical literature, healthcare trends, and evolving standards of care.
Travel extensively throughout the assigned territory to support customer needs.

Qualifications
Required

3+ years of clinical experience in a hospital, outpatient, or procedural environment.
Experience providing education, in-servicing, or clinical training to healthcare professionals.
Strong presentation and communication skills with the ability to educate diverse clinical audiences.
Comfortable speaking with physicians, administrators, and multidisciplinary clinical teams.
Ability to work independently while managing multiple customer priorities.
Willingness to travel approximately 50–75%.

Preferred

Bachelor's degree in Nursing, Diagnostic Medical Sonography, Cardiovascular Technology, Respiratory Therapy, Radiologic Technology, or another relevant clinical discipline.
Experience supporting the implementation of medical technologies or diagnostic equipment.
Previous experience in clinical education, clinical applications, field training, or customer success within the medical device or healthcare technology industry.
Familiarity with cardiovascular imaging, critical care, emergency medicine, vascular medicine, or point-of-care diagnostics.
Experience supporting product launches or commercial field organizations.

Core Competencies

Clinical Education
Adult Learning & Training
Customer Relationship Management
Clinical Workflow Optimization
Presentation & Public Speaking
Cross-Functional Collaboration
Problem Solving
Change Management
Project Management
Time & Territory Management

Work Environment

Field-based position with regular travel to hospitals, physician offices, outpatient clinics, and healthcare facilities.
Ability to transport demonstration equipment and training materials as needed.
Occasional evening and weekend travel for conferences, customer events, and educational programs.

Success Measures
Successful Clinical Trainers will:

Deliver exceptional customer onboarding experiences.
Increase customer confidence and clinical competency.
Drive long-term technology adoption and utilization.
Build trusted relationships with healthcare providers and key stakeholders.
Partner effectively with commercial teams to support customer success and business growth.

Clinical Trainer - Charlotte/Raleigh