Company Overview

Recruit CRM is one of the very few fully bootstrapped, remote SaaS companies to have scaled to over $11 million in Annual Recurring Revenue (ARR). We have been profitable every year since our inception and are currently growing at over 40% year-on-year, with a 30% annual profit margin. This allows us to invest in our technology and people for long-term growth.

We power over 2,000 Executive Search and Recruitment firms across 100+ countries, with corporate entities in the US, Ireland, India, and Dubai. We are ranked #1 in our category by Gartner and have an outstanding rating of 4.9/5 on Capterra and G2.

Discover more about us at www.recruitcrm.io.

Why join us?

• Annual retention bonus: An additional revenue-linked bonus ranging from 20% to 100% of fixed salary, awarded to the top-performing 50% of employees every December.

• Fully remote: Work from anywhere with complete location flexibility.

• Learning and development: Company-sponsored programs to support continuous learning and professional growth.

• Annual retreats: Enjoy 3–5 day company-wide retreats at premium 5-star resorts and hotels.

• Comprehensive insurance: Full insurance coverage for your well-being.

• Global exposure: Opportunity to work directly with business owners across Europe.

• Performance-driven growth: The top one-third of our team has consistently received annual salary hikes of 30% or more over the last five years.

Current opening

We are looking for a competitive, innovative, and driven individual to join our Customer Success Team as a Customer Success Manager (APAC & Europe). In this role, you will work closely with cross-functional teams, including Customer Success, Product, and Engineering, to transform customer insights into impactful product features and solutions.

• Location: Remote

• Working hours: Monday to Friday, 12 PM to 10 PM IST (42.5 working hours per week)

• Number of positions: 2 (APAC and Europe)

What you will do

• Manage key customer accounts, including account renewals.

• Onboard new customers, help them set up their workflows, and train their users.

• Understand customer needs and align solutions to help customers achieve their goals.

• Advise customers on best practices and relevant business KPIs based on their business size.

• Host regular online sessions with customers to understand their needs, discuss product adoption, and identify opportunities for growth.

• Identify customer risks and recommend appropriate solutions.

• Advocate for customer needs and collaborate with the Product Team on future updates and improvements.

Requirements

• 2–5 years of experience in a customer-facing or Customer Success role within a B2B SaaS or consulting company.

• Excellent verbal and written communication skills.

• Strong articulation, organisational skills, attention to detail, and the ability to multitask in a dynamic, fast-changing work environment.

• Self-driven, proactive, and capable of taking ownership.

• Knowledge of Customer Success processes.

• Patience and strong active-listening skills.

Preferred skills

• Proven work experience as a Customer Success Manager or in a similar role involving software implementation or the use of similar tools.

• Technical proficiency relevant to the product or service, including the ability to understand and work with its features and functionality.

Selection process (online/virtual)

Our selection process consists of multiple rounds designed to assess analytical thinking, research abilities, communication skills, presentation skills, and problem-solving abilities.

• Round 1: Presentation round – An assignment-based assessment to evaluate research abilities, presentation skills, and written communication.

• Round 2: Interview with the Senior Customer Success Manager and/or Associate Director.

• Round 3: Interview with the Head of Customer Success and the Head of People Success.

• Round 4: Final discussion with the CEO.

Take the leap and grow your career with Recruit CRM, where curiosity, commitment to excellence, and creative problem-solving are valued and nurtured.

Customer Success Manager

Note For Candidate