Who We Are

The client is a growing brand that hosts live shoppable shows, creating an interactive shopping experience where viewers can ask questions, engage with the host, and learn more about featured products in real time.

We’re looking for someone who can help keep the live chat organized, welcoming, and engaging while ensuring viewers receive accurate information throughout each live show.

Who You Are

We’re looking for a reliable and proactive Live Stream Moderator who can independently manage a fast-moving live chat environment. You’re comfortable monitoring multiple conversations at once, responding quickly and professionally, and making judgment calls without needing constant supervision.

You have strong written English skills, pay close attention to detail, and can follow specific brand language and communication guidelines consistently. You’re also comfortable stepping in when conversations become inappropriate or disruptive while maintaining a positive sense of community.

What You’ll Do

Live Stream Moderation

Monitor and moderate comments throughout live shoppable shows
Respond to viewer questions with accurate and relevant information
Follow Revive-specific language, tone, and communication guidelines
Pin important or relevant comments during the live show
Mute or block disrespectful, inappropriate, or disruptive viewers when necessary
Keep the comment section organized, positive, and engaging
Foster a welcoming sense of community among viewers
Use good judgment when handling questions, concerns, or inappropriate comments in real time

Communication & Post-Show Support

Relay relevant viewer feedback, questions, or issues to the Live Stream Producer
Flag questions or concerns that require additional attention
Provide useful observations and information to the production team after each show
Ensure important information from the live chat is communicated accurately and promptly

Independent Execution

Manage moderation responsibilities independently during live shows
Stay focused and responsive throughout the full duration of each assigned show
Make real-time decisions while following established guidelines
Adapt to different show topics, audiences, and levels of viewer activity
Maintain professionalism and consistency without direct supervision

Schedule

This is a part-time, hourly position.

Moderators will be scheduled based on the client’s weekly live show schedule and will be needed for the full duration of each assigned show.

Typical show schedules include:

7:00 AM – 1:00 PM PST
4:00 PM – 8:00 PM PST

Candidates must be comfortable working schedules that fall within PST and EST time zones.

What We’re Looking For

Strong written English communication skills
Ability to read and understand English quickly and accurately
Ability to follow brand-specific language and communication guidelines
Comfortable working independently without direct supervision
Strong attention to detail and good judgment
Able to respond quickly in a fast-paced, real-time environment
Comfortable handling difficult, disrespectful, or inappropriate viewers professionally
Reliable and able to commit to assigned live show schedules
Previous experience in live stream moderation, social media moderation, customer support, community management, or a similar role is a plus

What We Offer

Work From Home: Fully remote setup
Part-Time Opportunity: Flexible scheduling based on the weekly live show schedule
Hourly Pay: Compensation based on hours worked
Professional Environment: Join a supportive, growth-oriented global team

Live Commerce Moderator