IT Administrative Assistant
Location: Remote — Philippines
Employment Type: Full-time

We're looking for an organized, dependable IT Administrative Assistant to support our client's IT managers, project managers, and hiring managers with day-to-day administrative and back-office work. This isn't a full-time service desk role — you'll spend most of your time on reporting, documentation, and admin support, with occasional end-user support calls (light volume, roughly 1-2 calls a day) that you can escalate to the dedicated service desk team when they go beyond admin-level troubleshooting.

Benefits and Compensation

Permanent Work from Home
Paid Time Off
Monthly Performance Bonus
Annual Bonus
Health Allowance
Internet Allowance

What you'll do

Administrative & Back-Office Support: Provide day-to-day administrative support to IT managers, project managers, and hiring managers, including scheduling, correspondence, and general back-office tasks.
Reporting & Documentation: Prepare reports, presentations, and other documentation for IT leadership and project stakeholders.
Occasional End-User Support: Field occasional support calls and basic troubleshooting requests from end-users, escalating anything beyond admin-support scope to the service desk team.
Cross-Functional Coordination: Support project managers and IT leadership across ongoing initiatives, coordinating administrative needs across teams.
Customer Service: Maintain a professional, friendly manner on the occasional support call, representing the team well with end-users.

What you'll bring

Bachelor's degree, preferably in Information Technology, Business Administration, or a related field.
At least 1 year of experience in IT administrative support, back-office support, or a related admin role.
Strong organizational skills, with experience preparing reports and presentations.
Comfortable taking occasional support calls with good customer service manner.
Hands-on familiarity with Microsoft 365 and Google Workspace.
Outstanding written and spoken communication skills, with a professional demeanor.
A reliable internet connection and a dedicated home workspace.

How you work

Problem solving: You dig into issues, weigh the options, and land on practical solutions.
Teamwork: You work well with others and pitch in wherever the team needs support.
Sound judgment: You use good judgment and know when to act and when to ask.
Planning & organizing: You plan ahead, stay organized, and keep track of the details.
Professionalism: You represent the team and company well in every interaction.
Quality focus: You take pride in accurate, well-done work.
Dependability: You show up, follow through, and can be counted on.
Ethics: You act with integrity and honesty in everything you do.