📝 Figma Web Design Operations & Enablement Specialist, are you there?

Hey there! We're looking for a Figma Web Design Operations & Enablement Specialist for a large, global biopharmaceutical company focused on developing treatments for HIV, viral hepatitis, and oncology, among other serious diseases. If you're service-oriented, organized, and comfortable supporting technical and non-technical users with Figma and design governance workflows, keep reading!

🌎 100% Remote
💵 Salary in USD
📍 Brazil, reporting to San Francisco, PST
🕒 Full Time
🇬🇧 Advanced English

About our client 🤓

You will be working for our client, a large, global biopharmaceutical company that is research-based focused on developing and commercializing medicines for HIV, viral hepatitis, oncology, and other serious diseases. They operate in dozens of countries worldwide and invest heavily in R&D to bring new treatments to patients.

About Athyna 🙋🏻

Athyna is a Global Talent Platform, helping align world-class talent with the best employment opportunities across the globe.

We believe in the future of work. That's why we are a 100% globally distributed team across 5 continents. We believe in people, and we value freedom, integrity, quality, and sustainability.

We're proudly carbon neutral as an organization. We're very keen on social impact, we truly care about everyone on our team, and we want to make the world a better place for all of us.

In your day-to-day, you will 👇🏼

Serve as the primary point of contact for Figma-related questions and support requests from internal stakeholders, agencies, and external partners
Troubleshoot user issues related to access, permissions, libraries, workspaces, file organization, prototypes, and collaboration workflows
Develop and maintain training materials, quick-reference guides, FAQs, and best practice documentation
Facilitate live training sessions, office hours, and knowledge-sharing workshops
Support administration of Figma workspaces, teams, permissions, and shared libraries
Assist with periodic audits of workspace structure, permissions, and usage
Build strong relationships with stakeholders across teams and agency partners
Track and report on support requests, training needs, and adoption trends

Skills you have 🚀

3+ years of experience in Design Operations, User Support, Customer Success, Training, or a related support-focused role
3-5 years of hands-on experience with Figma, including file management, libraries, permissions, prototyping, and collaboration features
Strong troubleshooting and problem-solving skills
Excellent verbal and written communication skills, comfortable supporting both technical and non-technical users
Experience creating training materials, guides, and enablement content
Strong stakeholder management and customer-service mindset

Skills that will make you stand out 💥

Experience supporting enterprise Figma environments
Knowledge of UX/UI design processes and digital product development workflows
Familiarity with design systems, component libraries, and governance practices
Experience supporting agency and vendor collaboration models
Knowledge of Jira/Azure DevOps, Confluence/SharePoint, or related collaboration tools
Experience in pharmaceutical, healthcare, or highly regulated industries

You'll be entitled to 🙌🏼

💵 Salary in USD
🌴 15 days of PTO (5 fixed)