Service Coordinator (ServiceTitan)

Location: Remote (LATAM/ PH/ SA)

Compensation: (depending on experience and at client's discretion)

Industry: Commercial HVAC / Mechanical Contracting

Schedule: Full-Time | U.S. Business Hours

About the Company

Our client is seeking a Service Coordinator to act as the operational hub of its service department. This role combines dispatching, ServiceTitan administration, estimating support, vendor coordination, and customer communication.

The ideal candidate thrives in fast-paced service environments and understands how operational efficiency directly impacts technician productivity and customer satisfaction.

Role Overview

The Service Coordinator will oversee the complete lifecycle of service requests, from intake through job completion, utilizing ServiceTitan as the primary operating platform.

This role requires strong operational decision-making, dispatching expertise, customer service skills, and meticulous attention to detail.

Key Responsibilities

ServiceTitan Dispatching & Capacity Management

Monitor the ServiceTitan Dispatch Board
Track technician statuses and scheduling
Assign technicians based on skills and geography
Optimize schedules and reduce downtime
Maximize technician utilization

Lead Management & Booking

Convert service requests into scheduled jobs
Ensure booking accuracy within ServiceTitan
Track unbooked leads and abandoned calls
Maximize booking opportunities

Estimating & Vendor Coordination

Obtain vendor pricing and lead times
Support estimate preparation
Verify equipment and material costs
Ensure margins and markups are properly applied

Operational Data Management

Audit technician activity and time tracking
Review completed job documentation
Ensure ServiceTitan records remain accurate

Revenue Support

Manage estimate follow-up pipelines
Track approvals and pending opportunities
Verify business units, job types, and financial coding

Customer Experience

Provide proactive customer communication
Manage schedule changes and service delays
Resolve conflicts professionally

Required Hard Skills

ServiceTitan experience strongly preferred
Commercial HVAC or mechanical industry experience
Dispatching or service coordination experience
Estimating and vendor coordination exposure
Strong communication skills

Preferred Qualifications

Commercial mechanical contracting experience
Equipment sourcing knowledge
Service operations management experience

Core Competencies

Data accuracy
Accountability
Productivity
Problem-solving
Collaboration

Service Coordinator (Commercial HVAC/Mechanical Industry - ServiceTitan) - 64576909150