Customer Success Manager — Offshore Workforce / IT Services Sector Hybrid — Brisbane | $120k base + $30k commission ($150k OTE)

About the business

Our client is a growing offshore workforce provider that partners with MSPs, IT Service Providers, and technology businesses across ANZ, helping them scale delivery teams while protecting margin and service quality. They're a well-funded, fast-growing player in a niche that's expanding quickly as more tech and services businesses look offshore for capacity.

The role

This is a revenue-influencing Customer Success Manager role owning a portfolio of partners end to end. You'll be the primary commercial relationship owner, responsible for retention, expansion, and making sure partners see clear ROI from their offshore teams. You'll sit close to the business owners and operational leaders on the partner side, not just day-to-day users, so this suits someone who's comfortable in the room with decision-makers.

What you'll own

Primary point of contact for a portfolio of accounts, building relationships with business owners, directors, and operational leaders
Structured Check-ins and Quarterly Business Reviews (QBRs) focused on performance, ROI, and enablement
Account Success Plans aligned to each partner's business objectives
Identifying and closing expansion opportunities within existing accounts, working closely with Sales and Talent Acquisition
Guidance to partners on workforce planning and offshore optimisation
Support on pricing conversations, renewals, and contract extensions
Regular face-to-face site visits and involvement in relevant industry peer programs and events

What you'll bring

3+ years in Account Management, Channel Management, or Customer Success within IT services, MSP, or B2B professional services
Experience working with MSPs, IT Service Providers, or Technology Services businesses
Strong commercial acumen, comfortable talking margin, revenue, and growth drivers
A track record of growing accounts and spotting expansion opportunities
Executive-level communication and the ability to build trusted advisor relationships
Experience running QBRs and structured account planning
CRM experience (HubSpot a plus)
Comfortable with regular travel for partner site visits

Nice to have

Understanding of offshore or distributed workforce models
Familiarity with MSP tools such as ConnectWise or Autotask
Exposure to global workforce or outsourcing models

How to apply

This search is being run confidentially through Bluebird Recruitment. Apply here or reach out directly to James Bergl (james@bluebirdrecruitment.com) for a confidential conversation about the role.

I left the job title as "Customer Success Manager" since that's the client's formal role title, everything else in the body is now "partner." Let me know if you want the title changed too.

Partner Success Manager