HR & Operations Manager

Location: 100% Remote Employment Type: Full-time IC Schedule: Monday–Friday, 9:00 AM – 5:00 PM EST (40 hours/week) Target Start Date: October 1, 2026

About the Company

We are a rapidly growing, U.S.-based owner and operator of self-storage facilities, with a portfolio of 70+ locations and an aggressive growth trajectory. We run lean and move quickly, and as we scale we're investing in the internal infrastructure that keeps a fast-growing company organized, compliant, and well-run.

About the Role

This is a broad, HR-anchored role for a small, fast-growing company. HR is the foundation of the position and where we need proven experience — but at our size, the core HR work does not fill a full week on its own. That's by design.

Because HR is the base rather than the whole job, you'll wear several hats. Alongside owning the people function, you'll administer variable compensation, support investor relations with guidance from leadership, run our monthly all-hands, and help keep day-to-day operations moving. We're hiring one trusted, HR-experienced person who is happy to flex across the business and take ownership of whatever keeps the company running well.

If you're a capable HR professional who likes variety, wants visibility across an entire company, and would rather wear many hats than sit in a single lane, this is that seat.

Key Responsibilities

HR Systems, Records & Compliance (core focus)

Build and maintain employee records and HR systems, keeping documentation accurate and current
Maintain compliance with applicable U.S. labor laws, employee classification rules, and internal policies
Serve as the main point of contact for employee HR questions

Recruitment & Onboarding

Support hiring and onboarding end to end, including contracts and new hire documentation

Performance Management

Develop and oversee performance review processes and employee feedback systems

Variable Compensation & Finance Partnership

Administer variable compensation across the company, including bonuses, commissions, and performance-based pay, ensuring accurate calculation, tracking, and timely distribution
Partner with Finance and department heads to align compensation with performance and budget goals

Investor Relations Support (with guidance from leadership)

Prepare and organize investor update materials and maintain records for investor reporting
Coordinate communication and scheduling with current and prospective investors

Internal Communication & Company Operations

Own the monthly all-hands end to end: scheduling, agenda, presenter coordination, materials, and follow-up notes and action items
Support internal communication and essential administrative tasks that keep daily operations running smoothly

Required Qualifications

3+ years of experience in human resources or people operations, preferably supporting U.S.-based teams
Working knowledge of U.S. labor laws, employee classification, and compliance requirements
Comfort and accuracy administering variable compensation (bonuses, commissions, performance-based pay), backed by expert-level Excel or Google Sheets skills
High level of discretion in handling confidential and sensitive information, including personnel and investor materials
Highly organized with strong attention to detail
Proactive, self-motivated, and able to work independently in a fully remote environment
Strong written and verbal communication skills

Preferred Qualifications

Prior hands-on experience owning or building variable compensation programs
Exposure to investor relations, investor reporting, or supporting leadership on external stakeholder communication
Experience at a fast-growing or multi-location company
Experience setting up or improving HR systems and processes from the ground up

Ideal Candidate Profile

You are an experienced HR professional at heart, but you don't want to be boxed into HR alone. You are highly organized and detail-obsessed, especially where compliance and numbers are concerned, and you handle confidential information — personnel, compensation, investor materials — with complete discretion and sound judgment. You're comfortable owning things solo in a remote environment, you communicate clearly and professionally with everyone from new hires to investors, and you move work forward without waiting to be asked. Most of all, you're energized rather than overwhelmed by wearing several hats and flexing across a growing business.

Why Join Us

100% remote, with real ownership of the people function at a fast-growing company
Broad visibility across HR, compensation, operations, and investor relations
Company-provided computer, second monitor, and office equipment
10 vacation days, 7 sick days per year
5 U.S. holidays (Independence Day, Thanksgiving, Christmas Eve, Christmas Day, New Year's Day) plus 4 holidays of your choosing

HR & Ops Manager - 21199