Payments Analyst

Office-based, Mayfair, London (hybrid after probation) | Full-time, Permanent

About the Company
Our client is an FCA-authorised electronic money institution headquartered in Mayfair, London, bringing together the personalised service of private banking with the speed and convenience of modern fintech. The business offers high-net-worth individuals and global professionals a single platform for multi-currency accounts, real-time payments, foreign exchange, and trading. Since launching in 2020, the company has built a profitable, self-funded business partnering with well-known industry infrastructure providers, and continues to grow across the UK, Spain, and the Middle East.

The Role
Reporting to the Payments Manager, the Payments Analyst will support the day-to-day processing of payments, FX booking, reporting, and accounts reconciliation. The role involves close collaboration across the business to maintain an exceptional standard of service, strong communication skills — particularly when liaising with clients and internal teams — and composure under pressure and tight deadlines.

Key Responsibilities

Payments Processing

Process UK payments – BACS, CHAPS, and Faster Payments (Incoming and Outgoing)
Process international payments (Incoming and Outgoing)
Handle SWIFT Payments via SWIFT AllianceLite2 (MT103, MT199)
Monitor card payments
Perform second checks and authorise manually entered or repaired incoming and outgoing domestic and international payments

FX & Treasury

Book FX transactions
Assist with treasury operations and reconciliation
Work with counterparty banks to confirm and investigate outstanding items

Compliance & Investigations

Assist the Compliance department with transaction monitoring
Undertake payment investigations on behalf of clients under management supervision
Archive daily records and documentation

Client & Stakeholder Communication

Liaise with Relationship Managers and clients regarding rejected and exceptional items and required documentation
Communicate with clients about payments and account queries, ensuring a high level of service
Resolve issues to minimise client dissatisfaction and potential lost revenues

Documentation & Process

Maintain existing and create new procedural documentation

What You'll Bring

Solutions-focused and detail-oriented
Excellent communication skills, both verbal and written
Ability to work effectively in a fast-paced environment, managing multiple tasks under pressure
Strong problem-solving skills, with the capacity to make quick and informed decisions
Advanced Excel skills
Self-motivated, reliable, and trustworthy
Ability to meet strict deadlines while maintaining a high level of accuracy
Comfortable working both independently and as part of a team
1–3 years' relevant experience, or strong intern/graduate-scheme exposure to payments, banking operations, or financial services
Must currently be based in London with existing right to work in the UK — no visa sponsorship available

Why Join

Hands-on role in the smooth running of payments at a high-growth fintech with a luxury client base
Exposure to UK, international, and SWIFT payments, FX, and treasury operations
Close collaboration with Compliance, Relationship Management, and Treasury
Part of an ambitious team scaling internationally

Job Type

Full-time, Permanent
Hybrid after probation (Mayfair, London)
Monday to Friday, 8.30 – 17.30

Note: this is a confidential search. Client identity to be disclosed only at interview stage / with candidate consent.