Seasonal Customer Service & Sales Representative

Employment Type: Seasonal, Independent Contractor (Approx. October 1 through December 1, with potential future seasonal renewal)

Work Model: Remote

Work Hours: US Eastern Standard Time (EST) alignment

Weekdays: 5:00 PM – 9:00 PM EST
Weekends: 9:00 AM – 5:00 PM EST

Role Overview

We are seeking an articulate, tech-savvy, and commercially minded Seasonal Customer Service & Sales Representative to support a high-volume residential Christmas light installation company in the New England market during its peak holiday season.

Sitting at the intersection of customer service, inbound sales, estimating, and lead recovery, your primary mandate is speed-to-lead. You will provide dedicated after-hours and weekend coverage—rapidly contacting warm inbound leads across phone, text, and email. Utilizing proprietary software, you will create visual lighting mock-ups, issue standardized online estimates, and collect initial customer deposits to convert prospective homeowners into booked installation appointments.

Key Responsibilities

1. Inbound Lead Recovery & Speed-to-Lead

After-Hours Response: Monitor and rapidly engage incoming leads during weekday evenings (5:00 PM – 9:00 PM EST) and weekends (9:00 AM – 5:00 PM EST) via phone, SMS, and email.
Multi-Channel Engagement: Qualify prospective homeowners, evaluate property specifications, and gather project parameters to keep warm leads moving through the pipeline.
Proactive Follow-Up: Execute continuous follow-up cadences with prospects who have received estimates but have not yet finalized bookings, ensuring zero opportunities fall through the cracks.

2. Visual Mock-Up Creation & Estimating

Visual Presentation: Learn and utilize proprietary estimation software to generate accurate visual mock-ups illustrating standardized warm-white lighting designs on customer properties.
Estimate Dispatch & Deposit Capture: Prepare and transmit standardized online estimates, answer pricing questions, resolve customer objections, and secure initial deposits to finalize bookings.

3. Pipeline Hygiene & Administrative Execution

CRM Logging: Maintain real-time notes, estimate statuses, and communication logs inside the company’s lead management system.
Operational Handoffs: Escalate custom installation requests or technical exceptions to the internal operations team, ensuring smooth transitions to installation crews.

Required Skills & Qualifications

Customer-Facing Experience: Proven track record in customer service, inbound sales, inside sales, lead qualification, or appointment setting targeting U.S.-based consumers.
Communication Mastery: Outstanding spoken and written English skills with a warm, clear, and credible phone manner tailored for homeowners in the New England market.
Commercial Instincts: Ability to articulate value, overcome objections, and ask for the sale/deposit without being overly pushy.
Tech Stack Literacy: Fast learner capable of mastering proprietary visual estimating and CRM platforms quickly.
Schedule & Seasonal Commitment: Dedicated availability to work non-traditional hours (5:00 PM – 9:00 PM EST Weekdays; 9:00 AM – 5:00 PM EST Weekends) continuously from October 1 through December 1.

Preferred Qualifications

Industry background in home services, exterior property care, landscaping, roofing, or trade services.
Experience utilizing visual design, estimating, or online quoting tools.
Prior experience in high-volume, seasonal sales environments.

Success Metrics (KPIs)

Response Velocity: Reaching new inbound leads within target time windows during evening and weekend shifts.
Lead-to-Estimate Conversion: Elevating the baseline percentage of inbound inquiries that progress into formal estimates.
Close Rate & Revenue Capture: Successfully converting estimates into booked installations and securing initial customer deposits.

Customer Service & Sales Representative - 21221