Key Responsibilities & Requirements

8+ years of hands-on Salesforce experience with expertise in Apex, LWC, Aura, Flows, and Integrations.
3+ years of experience as a Salesforce Technical Architect leading enterprise-scale implementations.
Strong expertise in Salesforce Service Cloud, including:
- Case Management
- Omni-Channel
- Knowledge
- CTI
- Entitlements
- Digital Engagement
Experience with Experience Cloud and Salesforce integrations with external systems using REST/SOAP APIs and middleware platforms.
Proven experience in solution architecture, application design, data modeling, security, and Salesforce best practices.
Ability to define scalable, secure, and high-performance Salesforce solutions aligned with business requirements.
Lead architecture discussions, technical design reviews, and provide governance across delivery teams.
Conduct code reviews, mentor developers, and establish development standards and best practices.
Experience with CI/CD and DevOps tools such as Copado, Git, Azure DevOps, and GitHub.
Strong understanding of Agile/Scrum delivery methodologies.
Excellent stakeholder management, communication, and problem-solving skills.
Salesforce certifications such as Application Architect, System Architect, PDI, Service Cloud Consultant, or CTA preferred.

Salesforce Technical Architect