Scheduling Coordinator

Location: LATAM - Mexico, Colombia or the Dominican Republic (aligned to EST)

Hours: Monday - Friday | 3PM - 11PM ET

Salary: $1,500 - $2,000 USD monthly

About the Role
The Scheduling Coordinator is responsible for managing caregiver schedules, handling on-call needs, and supporting the operations team with key administrative tasks. This role requires strong English communication, at least two years of scheduling or staffing experience, and someone who thrives working independently..

The position will mainly focus on resolving staffing issues on call which will take up majority of the shift, with a blend of real-time scheduling triage, caregiver support, and ongoing administrative tasks such as timesheet management, compliance follow-ups, and pre-authorization checks in the down-time..

Key Responsibilities

Manage caregiver schedules, ensuring efficient, timely coverage for all client visits
Prioritize urgent staffing needs based on real-time updates and shifting caseloads
Coordinate directly with caregivers and clients to resolve last-minute issues or schedule conflicts
Handle on-call duties, answering all incoming calls and resolving staffing or timesheet issues promptly
Add and update all schedules in the home care scheduling systems
Assist caregivers with clock-in/clock-out issues and chase missing timesheets
Confirm completed shifts inside the scheduling system
Conduct ongoing pre-authorization checks and update internal tracking
Manage caregiver compliance follow-ups, including expirations, renewals, and case eligibility
Support the operations team with general administrative tasks during slower scheduling periods
Communicate clearly with caregivers who may have strong accents, as well as with clients who expect excellent English

Qualifications & Experience

Minimum 2 years of experience in home care scheduling, staffing coordination, or similar operational role
Excellent spoken and written English (non-negotiable for caregiver and client communication)
Spanish is an advantage but not required
Strong organisational skills and attention to detail
Confident working independently, with high accountability and strong follow-through
Comfortable using scheduling systems; experience with scheduling software is a plus but not required
Thrives in roles that mix real-time response work with ongoing administrative duties
Suited for someone looking for stability and long-term commitment

Interview Process
Step 1: Initial screening with recruiting team
Step 2: Client interview
Step 3: Live computer skills check during the interview (screen share required)
Step 4: Offer and onboarding, including live training alongside the Scheduling Director

Additional Notes

On-call work will be the main focus and must be covered; responsiveness is essential
Training will be hands-on, with the coordinator working directly alongside the Scheduling Director in real time
Ideal candidates are mature, independent workers who prefer stability and long-term commitment
Latin America is preferred due to timezone alignment, English proficiency, and cultural fit

Scheduling Coordinator - 65076641328