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Role: Customer Service Representative
Working Hours: Full-time (US Business Hours / Night shift required for local timezones) Salary: $700 USD/month (Philippines) or $1,000 USD/month (South Africa) + Performance Bonuses
Reports To: Customer Service Management
Employment Type: Full-time | Remote
Priority Location: Philippines or South Africa

About the Company

Our client is a growing self-storage business supported by a dedicated remote workforce. With an existing international team handling operations and customer service, the company is focused on elevating its customer experience by bringing on a high-quality, efficient Customer Service Representative to support daily tenant needs and operational success.

Role Overview

The Customer Service Representative will play a pivotal role in managing tenant inquiries, resolving operational issues, and driving overall customer satisfaction for the business. This position requires a highly communicative professional with exceptional English proficiency. The ideal candidate will have a proven track record in customer service, a highly reliable remote technology setup, and the typing speed and accuracy necessary to maintain high operational efficiency.

As part of the company's commitment to customer satisfaction, this role also features a performance incentive structure tied to successfully generating positive Google Reviews.

Key Responsibilities

Provide exceptional, high-quality customer service to the business's tenants and prospective customers.
Handle daily inquiries, troubleshoot facility or account issues, and support self-storage workflows.
Proactively encourage satisfied customers to leave positive Google Reviews (incentivized with a $5 bonus for a name mention and a $10 bonus if a photo is included).
Maintain high operational efficiency through fast and accurate typing and seamless system navigation.
Collaborate effectively with the existing remote customer service team and management.
Maintain clear, professional, and empathetic communication across all customer interactions.

Key Qualifications

Excellent English proficiency, both written and spoken.
Multiple years of proven experience in a customer service, sales, or support role.
Strong and highly reliable remote technology setup (high-speed internet, modern computer, quiet workspace).
Must complete and pass a mandatory pre-screening typing test to demonstrate baseline operational efficiency.
Highly resourceful and comfortable working independently in a fully remote environment.
Willingness and ability to work US business hours (requiring night shifts for candidates based in the Philippines or South Africa).