Field Applications Engineer – EMEA

We’re working with a growing technology business that is looking to add a Field Applications Engineer to its team. This is a highly technical, customer-facing role where you’ll work closely with customers across the UK and EMEA, helping them get the most from specialist network emulation, timing and synchronisation technology.

The role - Field Applications Engineer – EMEA – Edinburgh

You’ll act as a technical point of contact for customers, supporting them both remotely and on-site. The role combines engineering knowledge with customer interaction, so you’ll need to be comfortable explaining technical concepts, troubleshooting issues and working independently at customer locations.

There will be regular travel, including solo visits to customer sites, so confidence, communication skills and a willingness to travel are important.

Key responsibilities - Field Applications Engineer – EMEA – Edinburgh

Provide technical support and applications assistance to customers
Attend customer sites across the UK and EMEA, often independently
Support customers with installation, configuration and troubleshooting
Understand customer requirements and provide appropriate technical solutions
Work closely with Sales, R&D and Product Management teams
Deliver technical demonstrations and presentations
Help customers understand and get the best value from the technology
Feed customer requirements and technical issues back into internal teams
Build strong, long-term relationships with customers
Support post-sales activities and customer deployments

What we’re looking for - Field Applications Engineer – EMEA – Edinburgh

We’re particularly interested in engineers with strong customer-facing experience and a background in networking or related technologies.
You could come from a range of backgrounds, but ideally you’ll have:

Around 3–10 years’ engineering experience
Previous customer-facing / field engineering / applications experience
A background in networking, network infrastructure or network technologies
Strong troubleshooting and problem-solving skills
Excellent communication and interpersonal skills
Confidence working directly with customers
The ability to travel independently to customer sites
A strong technical foundation and willingness to learn specialist timing and synchronisation technology

Experience with timing and synchronisation, PTP, NTP, GNSS/GPS, IEEE standards or network emulation would be useful, but training will be provided.

The role can be based from either Belfast or Linlithgow, with access to the office required around two days per week.

There will be up to 50% travel across the UK and EMEA, depending on customer requirements.