Field Service Engineer

Based in Henfield, covering the UK

Location: Henfield, West Sussex
Coverage: UK-wide, with occasional travel to Southern Ireland and overseas.

An exciting opportunity has arisen for a Field Service Engineer to join a growing, customer-focused engineering business specialising in radiation detection and monitoring equipment.

The Field Service Engineer will be based out of Henfield, covering customers across the UK, providing technical support, servicing, maintenance and repairs of specialist radiation monitoring systems.

This role would suit an experienced Field Service Engineer or a junior engineer looking to move into field service. Candidates with a good electronics background, practical fault-finding skills and the ability to solder will also be considered, even if they have limited field service experience.

The Role

The Field Service Engineer will be responsible for:

Carrying out preventative maintenance, upgrades, fault diagnosis and repairs on radiation monitoring equipment.
Travelling to customer sites across the UK to provide technical support and servicing.
Providing remote technical support and resolving customer issues.
Diagnosing electronic faults and carrying out component-level repairs where required.
Supporting workshop activities, equipment testing and electrical safety testing.
Preparing technical reports and service documentation.
Scheduling and prioritising service visits and customer requirements.
Supporting product demonstrations and providing technical assistance to the sales team.
Working to company quality procedures and maintaining high customer service standards.

Requirements

HNC or equivalent in Electrical or Electronic Engineering, or a relevant technical background.
Good understanding of electronics and electrical systems.
Practical fault-finding and troubleshooting experience.
Ability to solder and carry out basic electronic repairs.
Full UK driving licence.
Willingness to travel extensively across the UK, sometimes at short notice.
Good communication and customer-facing skills.
Able to work independently and manage workload effectively.

Junior candidates are encouraged to apply if they have a good electronics background, practical soldering experience and a genuine interest in developing into a Field Service Engineer.

Previous field service experience is beneficial but not essential. Experience within medical, laboratory, semiconductor, nuclear or other technical engineering environments would also be advantageous. Please contact kriley@octagongroup.co.uk if of interest.