ICAP Recruitment Solutions is part of ICAP, the largest HR Services Provider in Greece. We specialize in assessing and recruiting graduates, entry level, middle level professionals both for local and multinational companies.

ICAP Recruitment Solutions on behalf of Onassis Foundation, is looking for experienced, commercially driven, and customer-focused Senior Sales Advisors to join its premium retail destination.

Senior Sales Advisors (6301/SSA/RS/GR)

The new culture-led retail initiative brings together premium multi-brand retail categories, evolving collaborations, and space for fashion to exist in proximity to cultural production, performance, discourse, and contemporary thought within a single, coherent environment.

The selected candidates will contribute to the commercial success of the retail concept by delivering exceptional customer service, building customer relationships, and providing personalized experience.

Main responsibilities:

Deliver exceptional customer experiences while contributing to the achievement of sales targets and KPIs
Build and maintain relationships with customers through personalized service, clienteling, private appointments, launches, and special events
Provide product recommendations and styling guidance across fashion, accessories, books, objects, and special collaborations
Develop strong knowledge of designers, partner brands, collections, retail activations, and cultural programming
Support customer engagement initiatives, including digital retail and social media activities, in line with company guidelines
Maintain excellent shop-floor standards, support stock and transaction processes, identify sales opportunities, and act as an ambassador for the store’s creative and cultural identity

Requirements:

Bachelor’s degree in Fashion Management, Business Administration, Marketing, Communications, or a related field
4–6 years of sales experience in luxury fashion, premium retail, or a comparable customer-focused environment, with a strong track record of achieving sales targets
Proven experience in VIP sales, clienteling, relationship management, and personalized customer service; personal shopping, styling, or an existing clientele would be considered an asset
Strong knowledge of fashion, designers, contemporary trends, and the wider luxury, creative, and cultural landscape, combined with a genuine passion for fashion and design
Flexibility to work rotating shifts
Excellent communication skills in both the English and Greek languages
Confidence using POS systems, digital retail tools, and customer engagement platforms

Interpersonal competencies:

Customer-focused and commercially driven, with a commitment to service excellence
Strong communicator and collaborative team player, capable of building lasting relationships
Adaptable, proactive, and professional, with keen attention to detail

Benefits:

Join a pioneering retail concept that transforms cultural production into a unique public-facing experience
Continuous on-the-job training opportunities
Competitive remuneration package

In full compliance with the EU Pay Transparency Directive (EU) 2023/970, please note that the applicable salary range defined by our client for this role will be disclosed to candidates by our consulting team within a reasonable timeframe before the interview process begins.