Patient Acquisition Specialist

Inbound Lead Conversion & Appointment Setting

Location: Fully remote — Latin America or South Africa
Type: Full-time (40 hours/week)
Comp: USD Monthly Base + variable compensation
Hours: U.S. Central Time (U.S.-based clinic)
Engagement: Direct hire (independent contractor)

About the Company

We are a rapidly growing, U.S.-based cash-pay sports chiropractic and performance clinic. Founded by an experienced clinician trained at one of the country's top sports-based healthcare facilities, the practice was built around a simple principle: the patient comes first.

We help performance-minded people — competitive and recreational golfers, youth and endurance athletes, busy executives, and active parents — recover from injury, move better, and stay in the activities they love. Every recovery plan is built around the individual, not a template. The business is growing quickly and investing in its team, which makes this an early and high-impact hire.

About the Role

Our patient demand is driven largely by paid advertising, and inbound leads now arrive faster than our founder can respond to while treating a full schedule of patients. Speed is everything here: the gap between calling a new lead in five minutes versus five hours is the gap between a booked evaluation and a lost patient.

This role exists to own the front of that funnel. You will be the first voice a prospective patient hears — reaching out quickly, understanding what they need, confirming they are a genuine fit for our care model, and booking them into a paid initial evaluation. You are not selling clinical plans of care; our founder handles that in person. Your job is to convert interest into qualified, booked evaluations and make sure no lead ever falls through the cracks.

As our first dedicated hire in this area, you will also help turn a working playbook into a repeatable, documented system.

Key Responsibilities

Lead Response & Outreach

Respond to inbound leads within minutes by phone, text, and email
Make consistent daily outbound calls to new and aged leads
Maintain a structured follow-up cadence so no lead goes cold

Qualifying & Consultative Conversations

Follow — and help refine — a consultative call script
Ask the right questions to confirm a lead is a genuine fit for our care model
Communicate the value of the initial evaluation in a warm, credible, non-pushy way
Screen out poor-fit inquiries so evaluation slots are used well

Appointment Setting & Schedule Management

Book qualified leads into paid initial evaluations
Send confirmations and reminders to minimize no-shows
Manage rescheduling and keep the calendar full and accurate

Pipeline & Reporting

Log every lead, conversation, and outcome accurately in the CRM
Run reactivation outreach to older, unconverted leads
Track and report on key metrics: speed-to-lead, contact rate, booking rate, show rate

Process & Systems

Help convert our founder's scripts and workflows into documented SOPs
Surface improvements to messaging, cadence, and conversion

Required Qualifications

1+ years in appointment setting, inside sales, SDR, or patient intake — ideally in healthcare, wellness, med-spa, or dental
Near-native spoken and written English with a warm, professional phone presence
Proven comfort with high-volume outbound calling and handling objections
Availability to work full-time on U.S. Central Time
Sound judgment and discretion handling sensitive personal and health information
Reliable computer, high-speed internet, and a quiet, professional call environment
Typing speed of 40+ WPM with high accuracy

Preferred Qualifications

Direct experience in a chiropractic, physical therapy, or performance/wellness setting
Experience converting paid-advertising (e.g., Meta) inbound leads
Familiarity with Jane (JaneApp) or a similar practice-management, CRM, or scheduling tool
Experience building or documenting SOPs, or working closely with a founder or solo owner
Comfort in a metrics- or quota-oriented role

Ideal Candidate Profile

You are:

A proactive self-starter who takes initiative without waiting to be told
Warm and genuine — people trust you quickly on the phone
Resilient and consistent, energized rather than discouraged by high call volume
Highly organized, with strong follow-through
An owner, not just an executor — you improve the systems you work in
Comfortable being the sole support person for a growing solo practice
Coachable and motivated by clear goals and measurable results

Why Join Us

A ground-floor role with direct access to the founder and real influence on how the business grows
Clear, tangible impact — your work directly fills the schedule and grows the practice
Room to grow as we expand our team and services

Patient Acquisition Specialist - 21431