Role: Physical Therapy & Fitness Sales Development Rep (SDR)

Priority Location:South Africa / Latin America / Philippines

Working Hours: Monday - Friday 9:00 AM - 6:00 PM , Saturday 10am - 2pm

Salary Range: Base Salary + Commissions & Performance Bonuses

Type of contract: Independent Contractor

Type of job: Remote

About the Role: The client is seeking a personable, motivated Sales Development Representative to support lead conversion, outbound follow-up, and client booking efforts for a growing physical therapy and wellness practice.

This role is ideal for someone who is confident on the phone, strong in follow-up, and able to communicate value clearly to prospective client

Key Responsibilities:

Effectively manage lead tracker and converting new leads into initial evaluations for the PTs
5-Minute Speed-to-Lead: Contact new Meta/Google ad leads and website form inquiries via phone, SMS, and email within 5 minutes of submission.
- Weekend Lead Monitoring: Check and respond promptly to high-urgency weekend inbound leads to ensure no prospect falls through the cracks.
Comfortable with high volume outbound calls and inbound calls for leads (150-200 outbound dials/day)
Scheduling appointments, initial evals, follow ups
Collecting new client intake information
Collect payments - deposits for initial evaluations
Build positive relationships with patients, community, and practitioners and manage conflict with care and empathy.
Lead clients through the sales process to meet new client conversion goals
Promote conversion by providing excellent onboarding and customer experience.
Answer phone calls, text messages, instagram DM, and instant messages in a fast, timely, and professional manner
Willingness to learn new technologies & frameworks
Manage patient feedback escalation process and ensure that conflicts are resolved and the patient feels heard.
Analyze new client metrics to optimize client communication and onboarding process with clinical director
Emotional Intelligence & Deep Discovery: Conduct intake calls that uncover a prospect’s true underlying motivation ("the why behind the why")—navigating emotional health challenges while remaining firmly in control of the sales conversation.
- Value Differentiation & Objection Handling if any: Articulate the distinct value of our cash-based, one-on-one therapy model versus traditional insurance-based clinics, overcoming financial and logistical objections effortlessly.

Qualifications:

Excellent phone and customer service skills
Strong sales background
Comfortably communicating in English
Great at multi-tasking
Strong computer skills (google suites, Office 365, project management tools, CRM system)
Organizational skills, Problem solving skills

2+ years of experience in sales, appointment setting, lead follow-up, or customer-facing outreach
Strong verbal communication and phone presence
Comfortable working in a fast-paced environment with high follow-up volume
Ability to build trust quickly and explain services in a persuasive but professional way
Experience with CRM systems and call/VoIP tools preferred
Self-motivated, organized, and reliable
Ability to work during Eastern Time business hours

Ideal Candidate Qualifications:

Experience handling objections and converting leads into booked appointments
Familiarity with Instagram DMs, email outreach, and light marketing follow-up
Fitness, boutique med sales background
Managerial and multi-tasking fast pace experiences

SDR |65122474048