Bilingual Customer Support Virtual Assistant

Location: Remote
Schedule: New York City Time Zone
Hours: Full-Time

About the Role

We are looking for a friendly, patient, and reliable Bilingual Customer Support Virtual Assistant to join a wholesale furniture company serving customers through major online marketplaces.

The ideal candidate will have previous customer service experience, strong communication skills in both English and Spanish, and a genuine ability to remain calm, helpful, and professional when assisting customers with their requests.

The role is fairly straightforward but requires someone who is patient, detail-oriented, and comfortable handling customer calls and emails from start to finish.

About VirtDrop

VirtDrop connects exceptional remote professionals from Latin America with fast-growing U.S. companies. We focus on building long-term partnerships by matching top talent with exciting career opportunities while providing ongoing support every step of the way.

Key Responsibilities

Handle incoming customer service calls and emails.
Assist customers with requests for replacement furniture parts.
Collect and verify customer and order information.
Enter replacement part orders into ShipStation.
Coordinate with the warehouse to ensure replacement orders are picked and packed.
Generate shipping labels once replacement orders are ready.
Track shipments and provide customers with tracking information.
Notify customers when their replacement parts have shipped.
Maintain accurate customer and order information.
Provide friendly, professional, and timely customer service.
Follow up on open customer requests and ensure issues are properly resolved.

Requirements

Previous experience in customer service or a similar role.
Bilingual in English and Spanish, both written and spoken.
Excellent communication and listening skills.
Friendly, patient, and empathetic personality.
Ability to remain calm and professional when dealing with frustrated customers.
Strong attention to detail.
Organized and able to follow processes accurately.
Comfortable handling both phone and email communication.
Reliable and able to work independently in a remote environment.
Comfortable learning and working with different software platforms.

Tools & Platforms

3CX – Phone system
Microsoft Outlook – Email communication
ShipStation – Order and shipping management

Ideal Candidate

We are looking for someone who genuinely enjoys helping people. The right candidate should be kind, patient, professional, and solution-oriented, with the ability to make customers feel heard and supported throughout the replacement process.

Experience with furniture, wholesale, e-commerce, or online marketplaces is a plus but is not required.

What We Offer (Once Matched with a Client)

Competitive compensation in USD
100% Remote Work
Weekly Payments
Paid Vacation Days
Wellness Benefit Reimbursement
Long-term Career Growth Opportunities
Ongoing Support from the VirtDrop Team
Access to a Strong Network of Clients and Professionals

Your Career, Elevated

Ready to take your packaging design career to the next level?

Join VirtDrop and work with innovative companies creating products that stand out both on retail shelves and online. If you’re passionate about packaging design, production excellence, and transforming ideas into market-ready products, we’d love to hear from you.

VirtDrop is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where creativity, collaboration, and innovation thrive.

Apply today and become part of a growing team where exceptional design makes a lasting impact.

Customer Service Virtual Assistant