Human Resources Manager

Colombo, Sri Lanka
Fulltime

About Client Partner

Our client partner is a premier inbound and outbound travel, tour operations, and destination management company in Sri Lanka. Operating within the dynamic travel and tourism sector, the enterprise delivers curated tour itineraries, luxury holiday experiences, MICE (Meetings, Incentives, Conferences, and Exhibitions) services, and bespoke hospitality arrangements for international and local travelers. They offer a collaborative, fast-paced environment for people-focused human resources leaders.

About the Role

We are seeking a strategic, proactive, and people-centric Human Resources Manager to lead the end-to-end HR function for a fast-growing travel and tourism operator. In this role, you will be responsible for driving talent acquisition, employee engagement, performance management, training and development, regulatory compliance, and organizational culture. You will partner closely with executive leadership to align HR strategies with business growth in the hospitality and tourism domain.

Responsibilities

Talent Acquisition & Onboarding: Manage the full recruitment lifecycle for travel consultants, tour executives, operations staff, and leadership roles, ensuring seamless onboarding.
HR Strategy & Business Partnering: Align human resources initiatives with company growth plans, working closely with department heads to support operational talent needs.
Performance Management: Implement performance appraisal systems, KPI tracking, and professional development plans to drive employee productivity and retention.
Employee Engagement & Culture: Foster a positive, inclusive organizational culture through engagement initiatives, employee wellness programs, and conflict resolution mechanisms.
Training & Development: Identify training needs across customer service, destination knowledge, sales, and software tools, organizing skill-enhancement programs for staff.
HR Operations & Compliance: Oversee payroll processing, attendance tracking, leave management, HRIS maintenance, and strict adherence to local labor laws and statutory regulations.
Policy Formulation: Develop, update, and enforce HR policies, employee handbooks, and operational guidelines in line with industry standards.

Requirements

Educational Qualifications: Bachelor’s degree in Human Resource Management, Business Administration, or a related discipline. Professional qualifications (e.g., CIPM/SHRM) are highly advantageous.
Years of Experience: 5 to 8 years of progressive HR experience, with at least 2–3 years in an HR managerial or lead role, preferably within travel, tourism, hospitality, or service-oriented sectors.
Labor Law & Compliance: Comprehensive knowledge of Sri Lankan labor legislation, statutory requirements, industrial relations, and disciplinary procedures.
HR Systems & Payroll: Hands-on experience with HRIS software, automated attendance tracking, and payroll processing systems.
Core Competencies: Excellent interpersonal communication, leadership, negotiation, empathy, problem-solving, and organizational skills.