Position: Operations & Project Associate
Sourcing Location: open to candidates from SA, LatAm, and PH
Work Schedule: 8am to 5pm OR 9am to 6pm Eastern USA timezone, Monday through Friday
Salary: Market Related

About the Role:
The Operations & Project Associate is a high-agency individual contributor on the COO's team who takes assigned operational problems and cross-functional initiatives from ambiguity to verified resolution.

You will establish the facts, identify owners and dependencies, build executable work plans, coordinate follow-through, test completed work against approved criteria, and give leadership a concise view of risks, decisions, and next actions.

Key Responsibilities:

Operational investigations and exception resolution

Review assigned dashboards, reports, trackers, and source information to identify discrepancies, stalled work, missing evidence, unusual patterns, and unresolved exceptions.
Determine what happened, why it happened, who owns each next action, and what the business implications are.
Reconcile conflicting information across systems and teams, separating verified facts, assumptions, and remaining unknowns.
Drive assigned corrective actions through verified completion and surface root causes that require a change in process, ownership, training, or controls.

Cross-functional projects and implementation

Convert COO-approved priorities into clear outcomes, workstreams, owners, milestones, dependencies, decision points, risks, and completion criteria.
Coordinate stakeholders, vendors, requirements, decisions, testing, implementation, and follow-up while maintaining an accurate source of truth.
Surface blockers before they become missed commitments and escalate unresolved tradeoffs with evidence and a recommended next step.
Validate completed work against acceptance criteria approved by the relevant business or technical owner and ensure recurring ownership is explicit after handoff.

Operating visibility and decision support

Maintain a concise, current view of assigned initiatives and exceptions, including status, aging, owner, next action, deadline, risk, and decisions required.
Prepare decision-ready briefings that state the facts, unknowns, underlying cause, implications, options, tradeoffs, and recommended action.
Resolve matters within delegated authority and escalate issues requiring executive, functional, clinical, legal, financial, or technical judgment.
Reduce the time leadership spends reconstructing context, locating missing information, or chasing routine follow-up.

Process improvement and documentation

Map workflows, ownership, handoffs, decision points, and control gaps before recommending changes.
Draft and maintain usable SOPs, implementation guides, checklists, workflow maps, and decision records with the relevant subject-matter experts.
Identify unclear ownership, duplicate work, unnecessary handoffs, bottlenecks, and avoidable manual effort.
Confirm that documentation reflects approved practice, has a recurring owner, and is usable by the people responsible for execution.

Audits, reconciliations, and operational quality

Support internal audits, reconciliations, implementation reviews, operational quality checks, and corrective-action initiatives.
Assemble evidence, compare information across systems, identify missing or inconsistent records, and maintain a clear audit trail.
Track findings, decisions, owners, deadlines, remediation status, and supporting evidence through closure.
Escalate questions requiring clinical, legal, employment, regulatory, financial, or technical interpretation to the appropriate expert.

Qualifications:

Experience in healthcare, behavioral health, telehealth, insurance-based services, or another regulated environment.
Experience supporting system implementations, audits, reconciliations, operational reporting, or process redesign.
Familiarity with data warehouses, EHRs, automation, or AI-enabled workflows
Relevant experience: Demonstrated success in operations, project delivery, implementation, business analysis, consulting, healthcare administration, or another cross-functional execution role.
Analytical problem-solving: The ability to reconcile multiple sources, trace how a process failed, identify root causes, and distinguish evidence from assumption.
Execution discipline: Strong planning, prioritization, dependency management, follow-up, and closure across concurrent workstreams.
Written communication: The ability to produce concise decision briefs, status summaries, SOPs, implementation materials, and decision records.
Data and technology fluency: Comfort with dashboards, spreadsheets, workflow platforms, task-management systems, and unfamiliar software.
Judgment and influence: The ability to determine what can be resolved independently, what requires escalation, and how to keep work moving without positional authority.
Accuracy and discretion: A high standard when handling sensitive business, workforce, financial, or healthcare-related information.

Operations and Project Associate | 65204497067