Executive – CRM, Admin & Business Support

Colombo, Sri Lanka
Fulltime

About Client Partner

Our client partner is a premier automotive enterprise in Sri Lanka dedicated to representing world-renowned global Original Equipment Manufacturer (OEM) automotive franchises. Managing showroom networks, vehicle sales, and aftersales services across the island, the enterprise delivers high-quality mobility solutions to consumers. They offer a professional, collaborative, and customer-focused environment for business support and administrative professionals.

About the Role

We are seeking a versatile, customer-centric Executive – CRM, Admin & Business Support to manage front-office reception, showroom administration, customer relationship management (CRM), and cross-functional operational support. In this role, you will welcome showroom visitors, manage administrative workflows across sales, marketing, finance, and HR, conduct outbound customer follow-ups, maintain CRM records, and assist with business documentation and showroom sales support.

Responsibilities

Front-Office & Reception Management: Manage front-office reception, warmly welcome customers and visitors, and handle telephone and in-person inquiries professionally using PABX communication systems.
Cross-Functional Business Support: Provide administrative coordination across Sales, Marketing, Finance, HR, and showroom operations teams.
Documentation & Records Management: Organize administrative procedures, filing systems, meeting schedules, and Sales & Marketing documentation, including quotations and invoices.
CRM & Customer Engagement: Conduct outbound calls, follow up on customer leads, collect feedback, maintain CRM database records, and support customer loyalty programs.
Market Intelligence & Competitor Tracking: Gather customer data, monitor competitor activities, and track local market developments to support business strategy.
Showroom & Office Administration: Coordinate daily office and showroom administration, facility maintenance, operational requirements, and supply inventory while assisting with showroom floor sales.
Reporting & Presentations: Prepare clear, visually appealing business presentations, spreadsheets, reports, and administrative documentation using MS Office tools.

Requirements

Educational Qualifications: Diploma in Marketing, Business Studies, Business Administration, or a related field.
Years of Experience: Minimum 2 years of relevant experience in administration, business support, front-office customer service, or CRM coordination.
System & Technical Skills: Practical experience using ERP-type systems, CRM platforms, or PABX communication tools. High proficiency in MS Office, particularly Microsoft Excel and PowerPoint.
Communication & Customer Service: Excellent command of written and spoken English with strong interpersonal skills, telephone etiquette, and a customer-first mindset.
Core Competencies: Strong organizational capabilities, detail orientation, multitasking ability, and effective presentation skills.

Executive – CRM, Admin & Business Suppo...