Account Manager

Colombo, Sri Lanka (Hybrid)
Fulltime

About Client Partner

Our client partner is a global technology pioneer and leading on-demand mobility and consumer platform operator. Operating an expansive digital network connecting consumers, merchant partners, and logistics services, the enterprise leverages data-led innovation to drive urban commerce and digital trade. They offer an agile, high-growth environment for energetic commercial leaders and strategic account managers.

About the Role

We are seeking a results-driven, analytical Account Manager to oversee strategic relationship management and commercial expansion for a high-value merchant partner portfolio. In this 2-year contract role, you will be responsible for scaling merchant revenue, applying data-led insights, executing commercial growth strategies, and collaborating closely with key partners to optimize operations and exceed business targets.

Responsibilities

Merchant Account Management: Serve as the primary commercial relationship manager for top-tier merchant partners, establishing strong executive rapport and driving long-term retention.
Data-Driven Business Growth: Analyze performance metrics, sales trends, and operational data to transform raw information into actionable growth strategies for partners.
Commercial Negotiation: Lead joint business planning and commercial negotiations with key merchants to maximize campaign performance and portfolio value.
Operational Optimization: Roll up your sleeves to diagnose partner operational bottlenecks, optimize catalog and menu visibility, and enhance overall merchant engagement.
Portfolio Strategy & Execution: Apply out-of-the-box problem-solving to resolve complex business challenges and consistently outperform metrics-based performance targets.
Market & Campaign Coordination: Monitor local consumer tech trends and execute targeted promotional campaigns to boost order volume and merchant profitability.

Requirements

Educational Qualifications: Bachelor’s degree in Business Administration, Marketing, or a related discipline.
Years of Experience: 4 to 6 years of progressive account management or commercial sales experience, with at least 2 years within the Consumer Tech sector considered a distinct advantage.
Language Requirements: Fluency in both English and Sinhala is mandatory to communicate effectively with merchants; fluency in Tamil is an added advantage.
Analytical & Data Skills: Demonstrated ability to interpret data, run performance analyses, and make sound, data-backed commercial decisions.
Communication & Negotiation: Strong executive presence, superior written and verbal communication, and a proven track record of achieving metric-based goals.
Core Competencies: High speed of execution, strong problem-solving orientation, go-getter attitude, and a commitment to working hands-on with high-value accounts.