We ARE looking for an external contractor to provide technical and operational support for the follow-up of customer connection study files within the Connection Office.
The role focuses on coordination, documentation, data quality and administrative-technical follow-up of grid user connection requests, in collaboration with internal teams.

Responsibilities

Register, structure and update customer connection study files.
Check technical, customer and project information for completeness.
Coordinate missing information, actions and deliverables with stakeholders.
Monitor milestones, deadlines and dependencies.
Prepare draft offers, connection-contract documentation and technical annexes.
Perform first-level checks on data quality and document consistency.
Ensure proper document version control, traceability and storage.
Support operational customer communication and follow-up.
Identify opportunities for process improvement and standardization.

Requirements

Technical Bachelor’s degree or equivalent experience in industrial engineering, electromechanics, electricity, energy technology, business engineering or a related field.
Experience in technical coordination, customer operations, contract/document management, engineering support, energy operations or regulated processes.
Strong organizational skills and attention to detail.
Ability to coordinate stakeholders and manage deadlines.
Dutch and French, with professional English.
Comfortable working with digital tools and technical documentation.

For non-EU candidates: a valid Belgian work permit and residence permit are required.

Customer Connection Operations Specialist Service