 

ngagement Focus: Application support, service stability, optimisation and controlled change delivery

Role Purpose

Provide dependable operational and functional support for day-to-day transportation activities, independently resolve most service and support requests, serve as the first point of contact for business teams, and hand over technically complex topics to L3 in a structured manner.

Key Responsibilities

Own assigned service requests and incidents from acknowledgement through resolution, documentation and closure.
Cover agreed daily support duties and maintain flexible availability during defined support hours.
Act as the first functional contact for business departments and translate user-reported issues into actionable SAP TM/PTM support topics.
Perform functional analysis, configuration checks, data validation and reproducible issue diagnosis.
Monitor PTM web services, R11 web services and relevant batch jobs, and initiate agreed recovery or escalation paths.
Execute structured warm handovers to the L3 System Expert, including business impact, reproduction steps, evidence, analysis completed and open questions.

Core Knowledge Requirements

SAP TM functional support across transportation planning and execution.
LE-TRA, FCM, routing and route determination, stock transfer processes and PTM loading locations.
Transportation modes and processes covering CEP/Parcel and Express, road, ocean, barge, rail and third-party logistics.
Awareness of integrated support topics including GTS, Customs, AEB, Yard Management, Elemica, Testify checklists and MyLeo Slot Management.
Working understanding of freight units, freight orders, bookings, transportation cockpit, carrier-related processes and freight settlement concepts.

Expected Deliverables

Resolved incidents and service requests with clear work notes and user communication.
Daily monitoring evidence, exception follow-up and escalation records.
Functional test evidence for fixes and minor changes.
Knowledge articles, recurring-issue notes and clean L2-to-L3 handover packs.

Candidate Profile

Hands-on SAP TM support or implementation experience with strong incident analysis capability.
Working knowledge of transportation planning, execution and related logistics processes.
Ability to read interface and batch-monitoring results and distinguish functional, master-data, integration and technical defects.
Clear business communication, disciplined documentation and collaborative working style.
Suggested profile: 4+ years of relevant SAP logistics experience, including meaningful SAP TM support exposure.

Success Measures

Consistent ownership of assigned work without avoidable re-routing.
Accurate functional diagnosis and timely escalation when L3 input is required.
Reliable monitoring and transparent communication with business users.
High-quality documentation that reduces repeated analysis.

SAP TM / TMS Functional Consultant