Customer Service & Data Entry Specialist

Location & Employment Details

Type: Full-time, fully remote
Reports to: Ownership / Leadership (lean, founder-led team)
Hours: 8-5 MST
Compensation: Competitive monthly compensation

About the Company

We are a U.S.-based holding company that owns and operates a portfolio of digital and e-commerce businesses. This role supports two of them: a recently acquired e-commerce company that supplies products to Montessori and early-childhood education programs nationwide, and an established internet marketing business.

The company is intentionally small, virtual, and operator-led. Leadership has run remote-first businesses for two decades and values people who are dependable, detail-oriented, and take ownership of their work without heavy supervision.

About the Role

This role exists to give both businesses a reliable, professional first point of contact — and to keep the operational data behind the newly acquired e-commerce company clean and current.

Phone volume is not high, but every call and email needs to be handled competently: routine questions resolved on the spot, and anything beyond that routed to the right person quickly. Because inbound contacts often carry a buying signal, this person also recognizes when a conversation is a sales opportunity and hands it off cleanly to the sales team rather than letting it drop.

Alongside customer support, this role owns day-to-day data entry — order processing, product and catalog information, and CRM upkeep — where accuracy matters more than speed.

You will be cross-trained to support both businesses, so comfort switching context between two operations is important.

Key Responsibilities

Customer Support (Phone & Email)

Serve as the first point of contact for inbound calls and emails across both businesses
Answer routine customer questions and resolve simple issues directly
Route or escalate anything outside your scope to the correct person, with clear notes
Recognize sales and upsell signals in customer conversations and hand them off to the sales team

Data Entry & Records Management

Enter and maintain orders, product and catalog data, and customer records
Keep the CRM and supporting spreadsheets accurate and up to date
Catch and correct data errors; maintain consistency across systems

Cross-Company Coordination

Support both the e-commerce and marketing businesses as cross-trained coverage
Take clear messages and route them to the correct department
Keep leadership informed of recurring customer questions or issues worth attention

Required Qualifications

Prior customer service experience handling both phone and email
Clear, professional, friendly spoken and written English
Fast, accurate data entry with strong attention to detail
Comfortable working in spreadsheets and a CRM or similar tools
Ability to work full U.S. business-hours overlap consistently
Reliable, self-managing remote worker

Preferred Qualifications

Experience in e-commerce, retail, or order/inventory management
Experience supporting more than one business or account at once
Familiarity with helpdesk or CRM platforms
Awareness of when a customer interaction is a sales opportunity

Ideal Candidate Profile

You are:

Detail-obsessed — accuracy in data and records is a point of pride
Warm and composed on the phone — customers feel taken care of, even with a routine question
Dependable — leadership can trust that calls are answered and records are current without checking
Proactive enough to flag — you notice opportunities and problems and surface them rather than staying purely reactive
Adaptable — comfortable being cross-trained and switching between two different businesses
Suited to a small, owner-led environment — you value ownership over rigid structure

Why Join

This is a stable, high-trust support seat in a lean, profitable, remote-first organization. You will be the dependable backbone that keeps two businesses running smoothly — with clear scope, direct access to ownership, and room to grow as the companies do.

Customer Service & Data Entry - 21539