Customer Service & Campaign Operations Specialist

Location: Remote
Employment Type: Full-time
Schedule: Monday–Friday, 8:00 AM – 5:00 PM MST (11:00 PM – 8:00 AM Philippine Time), with a 1-hour unpaid lunch. Optional Saturday mornings (9:00 AM – 12:00 PM MST) available but not required.
Start Date: As soon as possible

About the Company

We are an established U.S.-based marketing company that has specialized in real estate email marketing since 2006. We design and deliver targeted email flyer campaigns that help Realtors and real estate professionals across the United States promote listings, reach buyers, and grow their business.

With nearly two decades of operating history, we've built our reputation on accuracy, fast turnaround, and a smooth customer experience on every campaign we send. Our clients trust us to get the details right, and that trust is the foundation of the business.

About the Role

This role is the operational front line of our service. You are the person customers reach when they have a question, and the person who makes sure every campaign order is entered correctly and goes out error-free.

It exists because our business runs on two things: responsive customer support and flawless campaign execution. A missed voicemail, a mistyped market area, or an uncaught error on a flyer directly affects a client's marketing and our reputation. We're looking for someone who treats accuracy as a personal standard, not a task.

This is a blend of customer service, order processing, and quality control. If you enjoy owning a process end to end and taking pride in clean, correct work, this role will fit you well.

Key Responsibilities

Customer Support & Communication

Respond to customer emails and return voicemails quickly, clearly, and professionally
Serve as a reliable, friendly point of contact throughout the campaign process
Keep customers informed on order status and next steps

Order & Campaign Processing

Enter and process campaign orders accurately and on time
Update customer records and campaign details across our systems
Track orders through to send, ensuring nothing falls through the cracks

Quality Control & Accuracy

Review flyers and order information for errors before campaigns go out
Catch inconsistencies in market areas, contact details, and campaign specs
Uphold accuracy standards on every order

Customer Guidance & Product Knowledge

Help customers understand market area options, flyer choices, and next steps
Answer product questions confidently and recommend the right options for their goals

Required Qualifications

Strong written English with clear, professional communication for U.S. clients
Fast, accurate data entry with a sharp eye for detail
Prior customer service experience, ideally supporting U.S.-based clients
Reliability and ownership — you follow through and hold yourself accountable for accuracy
Ability to work the U.S. MST schedule (overnight hours in the Philippines)
A reliable computer, stable high-speed internet, and backup power

Preferred Qualifications

Experience in real estate, email marketing, or a marketing services environment
Familiarity with CRM or order management systems
Availability for optional Saturday morning coverage

Ideal Candidate Profile

You are highly organized and detail-obsessed. You stay calm and responsive under a steady flow of customer requests, and you take genuine pride in clean, correct work. You communicate warmly and clearly in writing, work independently without needing to be managed closely, and treat every campaign as if your name were on it. You're dependable, consistent, and comfortable owning a process from intake to send.

Customer Service & Campaign Operations Specialist - 21539