We're a leading recruitment company in Sri Lanka looking for an Assistant Branch Manager for a financial services company based in Galle. The ideal candidate will be responsible for driving overall branch performance, strengthening customer relationships, developing the team, and achieving business and financial objectives while maintaining the highest standards of compliance and service excellence.

Key Responsibilities:

Lead and manage overall branch operations to ensure achievement of management KPIs and financial targets.
Develop and execute effective branch action plans to drive revenue growth, business expansion, and profitability.
Ensure strict adherence to company policies, procedures, regulatory requirements, and industry standards.
Monitor and manage branch costs and resources effectively to support operational efficiency.
Lead, coach, and develop branch staff to enhance their capabilities, productivity, and performance.
Drive customer acquisition, retention, and market share growth through innovative marketing and promotional initiatives.
Build and maintain strong customer relationships by ensuring excellent customer service and service delivery standards.
Identify new business opportunities and support the implementation of strategies to strengthen the branch's market presence.
Prepare and submit accurate and timely management reports on branch performance, business development, and key operational activities.
Actively participate in marketing meetings, conferences, and business development initiatives.
Monitor market trends and competitor activities and provide relevant insights to management.
Ensure effective resolution of customer issues while maintaining high levels of customer satisfaction.

Qualifications:

The ideal candidate should possess:

A successfully completed qualification in Sales & Marketing from a recognized institution, or be fully/part-qualified in SLIM or CIM.
A Bachelor's Degree will be an added advantage.
A minimum of 6 years of experience in a reputed financial institution or bank, with at least 2 years in a similar capacity.
Proven experience in branch operations, sales, business development, and team leadership within the financial services sector.
Excellent leadership skills with the ability to motivate and drive a team towards exceptional results.
Strong problem-solving, communication, negotiation, and decision-making skills.
A good understanding of regulatory and compliance requirements relevant to the financial services industry.
Strong commercial awareness, customer focus, and the ability to identify and capitalize on business opportunities.
A proactive, target-driven, and results-oriented approach.